Work Control Dispatcher I (TEMP)

University Operations: The University Operations division at UCF is committed to creating a supportive and welcoming environment for our faculty, staff, students, and the broader community. We take pride in delivering exceptional service, sharing our expertise, and upholding the highest standards to ensure a world-class campus experience. Visit our website or follow us on Facebook and Instagram to learn more. The Opportunity: Join our dynamic team at University Operations Work Control Center, where you'll play a vital role in delivering exceptional customer service. As a Part-Time Work Control Dispatcher I, you will respond promptly to requests from customers and staff, including emergency situations, while representing the University’s Facilities & Business Operations. Responsibilities: This position processes, initially prioritizes, validates, and distributes all incoming work requests for all main and branch campus buildings including residence halls and apartments. Work requests come into the Work Control Center (WCC) via the Internet, e-mail, telephone, walk-up window or hand-held radio during the shift and are input into the IWMS in accordance with established Facilities and Business Operations (FBO) Standard Operating Procedures (SOP) and the Work Order Management Process Guide. Use SOPs to dispatch work to one or more zones, teams or groups across the entire FBO Department. Based on the situation, balance the urgency to protect life and property against the routine but active demands of an engaged organization. Proactively notify the appropriate party to reconcile work requests by understanding intradepartmental responsibilities across the organization. Responsible for understanding the organizational structure for effective communication and collaboration. Handle general requests for information (RFI’s) Research relevant histories, logs and Integrated Work Management System (IWMS) data; summarize information obtained in form of a verbal report, e-mail and/or written report/spreadsheet. Place work orders in callback when customer contests work or work was not done. Monitor parameters of Chiller plants and associated equipment, critical laboratories, server rooms and buildings utilizing computer monitoring software. Respond to all alarms in accordance with Standard Operating Procedures, and as necessary, notify the appropriate on-call personnel. Serve as the FBO initial advocate during after-hours emergencies in support of UCF Public Safety Department, Emergency Operation Center, State and Federal authorities, and other University Departments. Execute SOPs during emergencies, maintain situational awareness throughout the event and alert senior facilities staff as the situation warrants. Update IWMS work orders to serve as primary and permanent history of work dispatched, completed, material and time billed. Receive and report after-hour messages to the appropriate FBO staff including external RFI, personnel absentee reports and other intradepartmental requests. Minimum Qualifications: High School Diploma or Equivalent and 2+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6) . Preferred Qualifications: Minimum of one year of customer service experience, demonstrating strong interpersonal, verbal, and written communication skills. Prior experience working in a high-volume operations or facilities environment within a large, complex organization, with an understanding of service-oriented best practices. Proven customer service orientation, with the ability to communicate professionally and respond courteously to inquiries from both internal and external stakeholders. Strong command of conversational English to interact effectively with customers and team members, including the ability to manage and resolve conflicts while maintaining a positive customer experience. Demonstrated ability to work independently and collaboratively in a team envir…

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