Wholesale Order Management Coordinator (Maternity Replacement)
Thread Collective Inc.1 year contract - maternity replacement Thread Collective, Inc (TCI) is a privately-owned global designer, manufacturer and distributor of apparel. TCI has earned its reputation as a leading North American force in the design, development and distribution of a full range of apparel and accessories. We market products for all genders, to all retail tiers - from mass market merchants to high end department stores, specialty boutiques and sporting goods retailers. Position Summary: Thread Collective Inc is looking for a Sales Coordinator/Customer Service Representative to join our team. Primary Responsibilities: Responsible for the daily execution of orders Ensure that all customer and vendor orders match Orders are processed and entered properly in our system Manage any discrepancies and alert the appropriate parties for corrective action Managing returns Managing sending out samples to customer as per sales team requests Working directly with the sales team Daily contact with the sales team and buyers of our major customers for modifications of orders Managing delivery issues and discrepancies to avert major charge backs and fines from our customers Continual evaluation of internal processes to improve productivity Allocation of Customer and Vendor orders, production delivery estimates Qualifications: Minimum of 2 years’ experience in customer service (Apparel Industry experience) Experience with retailers like Costco Experience with Momentis and web orders Strong time management skills Proficient in basic MSOffice software; Job Types: Full-time, Contract Benefits: Casual dress Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care