White Glove Installation Technician

DiaMedical USA is a fast-growing medical equipment distributor looking to fill a White Glove Installation Technician (Travel) position in our Farmington Hills, MI office. At DiaMedical USA, our mission is to improve quality healthcare by acting as a turnkey solution for healthcare facilities and educational institutions, allowing clinicians and instructors to prioritize patient care. As one of the largest healthcare and education equipment providers in the country, we achieve our mission by simplifying the purchasing process and operating as a single source supplier of over 1,500 healthcare and instructional manufacturers. The White Glove Installation Technician is part of a growing team that will be responsible for installing simulation training equipment onsite at customer locations across the US. This position will be based out of our Farmington Hills, MI warehouse with frequent overnight travel to deliver, install, and set up equipment and fixtures. When not traveling, this position will assist other assembly teams onsite in our warehouse. This position requires the need to be very detail-oriented, able to follow assembly instructions, possess professional customer service skills, and be able to travel for up to a week at a time. Key Responsibilities and other duties as assigned: Travel to customer locations to complete the setup and installation of medical simulation equipment, including assembling and installing hospital beds, furniture, curtains, and related equipment. Travel may be conducted using a company-provided vehicle or by air. Assist with warehouse receiving operations, including unloading deliveries, inspecting incoming materials for accuracy and damages, and verifying quantities against shipping documentation. Assist with order fulfillment, including picking, packing, staging, preparing, and shipping customer orders accurately and efficiently. Operate forklifts and other warehouse equipment as needed, following all required safety procedures and operating guidelines. Act as an authorized point of contact to sign for deliveries at DiaMedical’s warehouse location as well as at customer locations. Assist with SimRig manufacturing, production, and assembly, including preparing materials, assembling components, and completing production tasks according to established specifications. Assemble items according to instructions using provided tools, including but not limited to screw guns, circular saws, jigsaws, drills, and hammers. Complete inventory management activities, including inventory counts, cycle counts, and monitoring warehouse supplies. Monitor and report project progress, successes, challenges, and issues throughout customer installations and production activities. Complete production reports, installation documentation, and other required paperwork accurately and timely. Attend company meetings at the warehouse and home office and present information to team members as needed. Communicate and interact professionally with customers, vendors, delivery personnel, and other site-appointed liaisons. Adhere to all company safety policies and safe-working procedures, including reporting known safety risks, equipment concerns, or violations to management. Assist with general warehouse operations, SimRig production, and other operational duties during non-travel periods. Perform other duties as assigned by the team lead, supervisor, or management. Education: High school diploma or general education degree (G.E.D.). Travel: 65% domestic travel for up to a week at a time. Skills and Experience: Ability to read, understand, and execute blueprints and dimensioned diagrams. Valid driver’s license and ability to be able to travel domestically. Ability to lift 75 lbs. Proven ability to operate hand and power tools while using ladder. Operate push carts and pallet jacks. Ability to make independent decisions while at work locations regarding sourcing missing materials. Must be dependable and able to work on …

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