White Glove Dispatcher

DE JONG ENTERPRISES INC. White Glove Dispatcher Woodstock, Ontario | On site Full time | Monday to Friday, 8:00 a.m. to 5:00 p.m. About the opportunity Are you an experienced dispatcher who enjoys working with people, building strong relationships and keeping busy delivery schedules on track? De Jong Enterprises Inc. is looking for a positive, organized White Glove Dispatcher to join our team. You will coordinate White Glove delivery and installation services, working closely with customers, drivers, delivery crews and our warehouse team. We are looking for someone who listens, communicates clearly and follows through—someone who can build trust while making practical decisions when priorities change. You will also cross-train to support our Domestic and Long Haul Dispatchers, developing the knowledge to assist across the dispatch team and provide coverage when needed. What you will do · Plan and dispatch White Glove pickups, deliveries and installation appointments, matching the right crews, vehicles and equipment to each job. · Confirm service requirements, site access, delivery windows and special instructions so crews arrive prepared and customers know what to expect. · Build positive relationships with customers, drivers and delivery crews through respectful communication, active listening and reliable follow-through. · Monitor delivery progress, resolve scheduling issues and provide proactive updates when plans change. · Coordinate freight readiness and loading with the warehouse; plan realistic routes that balance service, safety, time and operating costs. · Keep Centerline orders and dispatch records accurate; follow up on proof of delivery, service completion, damage or shortages and billable additional services. · Cross-train to support our Domestic and Long Haul Dispatchers and assist with coverage and workload as assigned. White Glove Dispatcher What you bring · Previous transportation dispatch experience is required; two or more years is preferred. White Glove, final-mile, furniture delivery or installation scheduling experience is an asset. · Strong people and relationship building skills, with the ability to earn trust, communicate professionally and work through concerns with customers and crews. · Strong organization, attention to detail and sound judgment; able to prioritize competing calls, emails and urgent requests while remaining calm and dependable. · Ability to plan efficient routes, balance service requirements with costs and capacity, work independently and respond constructively to direction. · Comfort using dispatch software, email, Excel and fleet tracking tools. Centerline and Samsara experience are assets. · Working knowledge of route planning, equipment suitability and driver hours of service, plus a willingness to learn Domestic and Long Haul dispatch procedures. · Secondary school diploma or equivalent practical experience; transportation or logistics education is an asset. Our values Quality, Dependability, Respect, Teamwork, Profitability and Stewardship guide how we work. We value people who keep commitments, treat others well, take pride in the details and look for ways to improve. Bring a positive attitude and an interest in growing with our dispatch team. What we offer · Monday to Friday day schedule, 8:00 a.m. to 5:00 p.m. · Health care, dental care and a Health Spending Account. · Short term disability, long term disability and life insurance. · RRSP matching. · Cross-training and the opportunity to broaden your experience across our dispatch operations. Apply Please apply through Indeed with your resume and a brief note about your dispatch experience and how you build strong relationships with customers and drivers. We welcome applications from qualified candidates of all backgrounds. Accommodations are available on request throughout the recruitme…

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