Wave Planner

The Wave Planner decides what work hits the distribution center floor and when. You release orders for the entire Jay Group network, build and run waves in our Manhattan warehouse management system (WMS), and make sure every package leaving the LCO facility is labeled correctly and out the door before the carrier cutoff. You are also the person who takes on order research when something does not look right, and gets it resolved. This is a high-visibility role for someone who is organized, precise, and genuinely enjoys solving problems. You will work side by side with Client Services, Shipping, and Operations, and you will become one of the most capable WMS users in the building. Prior wave planning experience is a plus, but attention to detail, comfort with systems, and the drive to learn matter most. Essential Duties and Responsibilities (other duties may be assigned as business needs change) Wave Planning and Order Release: Build, run, and release waves daily in the WMS so work reaches the DC floor on time and in the right sequence. Perform order research: investigate orders that need attention, determine the root cause, and get them moving. Reconcile every wave for the ship day to confirm all waves are manifested and invoiced. Escalate any manifest that cannot be closed to the Team Lead and Shipping Supervisor, with the detail needed to resolve it. Assist with general inventory and order reconciliation efforts. Shipping, Manifesting, and Carrier Compliance Process outgoing small parcel shipments using the Manhattan WMS, FedEx Ship Manager, UPS WorldShip, and other carrier systems. Ensure the LCO operation meets every daily carrier cutoff. Prepare bills of lading and other documentation required for LTL shipments, following established carrier relationships and client specifications. Examine outgoing shipments to confirm they meet client and carrier specifications. Identify and sort small parcel shipping labels by carrier, and attach packing lists to carton picks staged at shipping. Read collates to determine the quantity and type of transportation required, and load trucks as needed. Troubleshoot and maintain the printers used in the waving and labeling process. Communication and Problem Solving Communicate daily with the Client Services team on issues and risks so customer service levels stay high. Partner with other departments to ensure client requirements and expectations are met. Identify problems, determine root cause, and drive them to resolution rather than passing them along. Provide an end-of-day summary of shipments and open issues that will carry over to the oncoming shift. Safety and Work Area Operate material handling equipment safely: complete required training, follow prescribed safety regulations, and maintain safety inspection logs. Maintain 5S standards in the shipping department. What Success Looks Like: First 30 days: running standard daily waves independently and consistently meeting carrier cutoffs. First 60 days: handling order research, label problems, and printer issues without escalation. First 90 days: recognized as a WMS power user — the person the floor comes to when something does not look right. Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Working understanding of distribution center and warehouse operations, and how client requirements drive them. Strong PC skills, including Microsoft Office (Excel in particular). Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write clear routine reports and correspondence, and to speak effectively in front of coworkers, supervisors, and client representatives. Practical math skills: counts…

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