Warehousing and Export Specialist

Job Title: Warehousing and Export Specialist Location: St. Louis – Hybrid office environment Reports to: Warehouse and Export Manager FLSA Status: About Grain Craft Corn Milling: Grain Craft is a company that is committed to our team members. We offer generous benefits with a focus on three guiding pillars: Driven With Purpose (We Make Every Day Count), Relationships Are Everything (Meaningful Connections Fuel Our Success), and Right Always Wins (We Never Compromise on Safety, Quality, and Commitment). These pillars are the bedrock of Grain Craft’s high-performance culture. We champion an intensely collaborative and creative environment, a diverse and inclusive culture, and continuous learning and development opportunities for professional growth. Our pillars are real and lived out every day in action, and our mission has never changed. Grain Craft Corn Milling’ offers competitive pay and great benefits, including Health, Dental, Vision, Flexible Spending Account, Health Savings Account, Short-term Disability, Long-term Disability, Bonuses, 401K with up to 6% matching (vested on Day 1!), Employee and Family Assistance Programs, and several Supplemental Benefit offerings. Job Description The Customer Service Clerk supports daily order management, customer communication, and logistics coordination for export and warehouse shipments to ensure accurate, timely, and professional service to Grain Craft customers. This role is responsible for entering and maintaining customer orders, verifying shipment details, entering shipment orders from 3PL’s to customers, assigning freight to the 3PL shipments to customers, preparing export and domestic documentation for export and the commercial business process, and communicating with internal teams to resolve issues. The Customer Service Specialist plays a key role in maintaining strong customer relationships and ensuring fluid by providing prompt, courteous, and accurate information while supporting the broader Customer Service and Logistics functions. Essential Duties & Responsibilities Enter customer orders for 3PL shipments accurately into the system and verify all required information. Review order details for completeness, accuracy, and alignment with customer specifications. Coordinate with production, logistics, and warehouse teams to ensure timely fulfillment of customer orders. Process order fulfillment activities for warehouse locations when required Prepare and distribute customer invoices for 3PL shipments in NetSuite Communicate professionally with customers regarding order status, shipment timing, documentation needs, and general inquiries. Monitor and organize 3PL shipment and receipt of documents to ensure accurate inventory and invoicing control. Support inventory reconciliation activities. Monitor 3PL open orders and proactively follow up on pending items, changes, or delays. Prepare and distribute shipping documents, certificates, and other required paperwork for shipments to all points on the compass in all forms of conveyance. Engaged with customs brokers and freight forwarders as necessary. Prepare and distribute export documentation in a timely manner to ensure rapid execution of export shipments. Documents include: phytosanitary documents, commercial invoices, customs broker questionnaire and AES & ITN filings. Support issue resolution by gathering information, documenting concerns, and escalating matters as needed Execute carrier freight requisitions and fulfill shipments in OTM from 3PL locations. Audit and resolve freight discrepancies in OTM to allow for accurate freight payments for product shipments from 3PL’s to customers. Maintain accurate records and files related to orders, shipments, and customer communications. Perform routine and frequent export document audit requirements to ensure compliance with federal laws and corporate policy. Assist with data entry, reporting, and administrative tasks to support the Customer Service an…

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