Warehouse Technician

AMC Health delivers advanced Virtual Care and Remote Patient Monitoring (RPM) solutions that connect patients and care teams in real time. The Warehouse Technician plays a critical role in ensuring patients receive accurate, fully configured, and high-quality telehealth equipment. This role is responsible for device preparation, configuration, troubleshooting, inventory management, and shipping/receiving operations in a fast-paced, high-volume environment supporting patient care. Key Responsibilities Device Preparation & Configuration Prepare and configure telehealth devices, ensuring correct software versions and updates are applied Test all equipment for functionality prior to shipment Troubleshoot device issues and perform root cause analysis as needed Maintain accuracy and quality control standards for all prepared kits Kit Assembly & Fulfillment Assemble patient kits with all required components Scan, label, and package equipment in accordance with company protocols Ensure timely and accurate order fulfillment aligned with service-level expectations Shipping, Receiving & Inventory Process inbound and outbound shipments, including verification and documentation Maintain inventory accuracy through tracking systems and cycle counts Assist with stock organization and inventory replenishment Sanitization & Compliance Perform device cleaning and sanitization in accordance with healthcare standards Ensure all processes align with company quality, safety, and regulatory requirements Warehouse Operations Maintain a clean, organized, and safe work environment Support general warehouse duties as needed Collaborate with cross-functional teams to resolve operational issues Performance Expectations Maintain high accuracy in kit preparation and order fulfillment Meet daily/weekly productivity targets Demonstrate reliability and strong attendance Support team efficiency and continuous process improvement Qualifications Required High school diploma or equivalent 1+ year experience in warehouse, logistics, or technical support environment preferred Basic computer proficiency (Microsoft Office, device navigation, web-based systems) Strong attention to detail and organizational skills Ability to work independently in a fast-paced environment Preferred Experience with mobile devices, hardware troubleshooting, or technical setup Familiarity with inventory systems or warehouse management tools CompTIA A+ certification (preferred but not required) Core Competencies Accountability and reliability Attention to detail and accuracy Problem-solving and troubleshooting Customer-focused mindset (understanding patient impact) Team collaboration Physical Requirements Ability to lift up to 50 lbs Frequent standing, walking, and use of hands for handling equipment Ability to perform repetitive tasks Visual ability to inspect devices and packaging Work Environment Warehouse setting with moderate noise levels Fast-paced, production-driven environment Compensation & Benefits Competitive hourly pay: $18.00 – $22.00/hour 401(k) with company match Medical, dental, and vision insurance Life insurance Paid time off Equal Opportunity Employer AMC Health is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees.

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