Warehouse Team Lead

About Marks Supply Marks Supply, part of the mSupply family of brands, has served customers across Ontario since 1962 with top-quality HVAC, hydronics, PVF, and plumbing products and exceptional service. From OEM equipment and replacement parts to value-added support, Marks Supply provides professional contractors with the products and expertise they need to keep their businesses moving. Job Summary The Warehouse Team Lead is responsible for assisting in overseeing warehouse operations by managing inventory and addressing safety and operational concerns. Provide support in order fulfillment, resource planning, and process improvements while ensuring efficient workflow and maintaining strong customer and internal relations. Duties & Responsibilities Team Lead Act as a backup for the Supervisor, ensuring efficient warehouse operations by addressing safety, employee relations, and operational concerns. Collaborate with supervisors and lead hands to optimize asset utilization and workflow while providing seamless shift handovers. Oversee order fulfillment and/or receiving processes, verifying product accuracy, packaging, and shipment preparation. Resolve product location and equipment inquiries, and support daily warehouse activities. Respond promptly to customer and internal inquiries regarding order status, investigate issues, and implement solutions to maintain strong customer relationships. Offer insights on resource planning, process improvements, and training needs to enhance efficiency. General Accurately performs all Warehouse Associate tasks and maintains cleanliness and organization of assigned areas. Manages phone communications promptly and professionally. Supports outbound operations, including picking, staging, labeling, loading, job assignments, training, safety walks, incident reporting, and facility security. Safety Acts as a key safety advocate, modeling proper procedures and addressing safety issues proactively. Trains employees on safety protocols and conducts regular safety observations. Promotes safe behavior through positive reinforcement and accountability. Reviews inspection forms, reports concerns, and suggests safety improvements. Immediately addresses and reports unsafe conditions, accidents, or incidents and assists in gathering data for reporting. Other Safety Sensitive Position: the ability to perform job functions in a constant state of alertness and in a safe manner. Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements. Other duties as assigned. As with any evolving organization, the job description is not designed to cover or contain a comprehensive listing of work activities, duties, or responsibilities. Additional or other duties, responsibilities, assignments, and activities may change or be assigned at any time with or without notice. Qualifications High School diploma or its GED equivalent 2 or more years’ experience with logistics or distribution and related functions Demonstrated knowledge of MS Office suite applications (Word, Excel, PowerPoint, Outlook) Aptitude for mathematical operations and numerical analysis. Use computers, photocopiers, scanners, phone systems and meeting and virtual platform sharing relative to the needs of the job. Minimum keyboarding skills of 40 words per minute. Physical Demands & Work Environment This position may require up to 40–43 hours per week and involves regular physical activity, including: Frequent lifting of 25–50 lbs.; occasional lifting up to 100 lbs. Operating forklifts and material handling equipment for up to 6 hours daily. Regular bending, climbing, squatting, kneeling, and reaching. Pushing/pulling objects up to 300 lbs. occasionally. Prolonged use of hands, arms, and feet for equipment operation. Periods of sitting, standing, walking, and twisting throughout the shift. Visual requirements…

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