Main Activities | |
1 |
Supervise and coordinate the activities of warehouse staff, including receiving, storing, picking, packing, and shipping. |
2 |
Ensure all warehouse operations are carried out in compliance with company policies and procedures. |
3 |
Monitor and manage workflow to ensure timely and accurate order fulfillment. |
4 |
Lead and oversee the training and development of warehouse staff, ensuring performance goals and productivity standards are met. |
5 |
Conduct regular performance evaluations and provide feedback to warehouse staff. |
6 |
Lead the implementation and enforcement of safety policies and procedures, conducting safety meetings and audits to maintain compliance. |
7 |
Utilize warehouse management systems (WMS) to track and manage inventory and order fulfillment processes. |
8 |
Prepare and maintain reports on warehouse operations, including productivity, accuracy, and inventory levels. |
9 |
Address and resolve any issues or discrepancies related to warehouse operations. |
10 |
Collaborate with the Warehouse Manager to develop and implement operational improvements. |
11 |
Oversee the Warehouse lead, providing direction and support to ensure client accounts are managed effectively and efficiently. |
12 |
Work with Billing Associates to ensure all inbound/outbound loads are invoices, ensuring all services provided are accurately billed. |
14 |
Understand WMS with the ability to troubleshoot issues, ensuring smooth operation and minimizing downtime. |
15 |
Direct communication with Customer Service Associates, providing ideas and solutions to resolve any issues they may have, ensuring high levels of customer satisfaction. |
16 |
Monitor, analyze, and report on key performance indicators (KPI’s) and metrics to drive continuous improvement and operational efficiency. |
17 |
Adhere to all safety protocols and procedures, including proper operation of equipment, use of personal protective equipment (PPE), and safe handling practices. Promote a culture of safety awareness among team members. |
18 |
Collaborates with other departments and stakeholders to develop strategic plans and procedures that improve warehouse efficiency, ensure audit readiness, and support continuous improvement initiatives. |
19 |
Enforce operating instructions and safety policies. |
20 |
Resolves routine equipment issues. |
21 |
Performs other related duties as assigned. |
22 |
Assist in screening candidates for hire. |
23 |
Training new or recently transferred employees. |
24 |
Conduct disciplinary reprimands that are timely and constructive. |
25 |
Maintain a teamwork culture. |
26 |
Provide coverage of Distribution Customer Service in case of absences, ensuring continuity of operations and minimal disruption. |