Warehouse Supervisor

POSITION OVERVIEW As a Warehouse Supervisor, you will lead the daily warehousing operations of our freight forwarding business and serve as the critical link between the warehouse floor, our clients, and Fracht leadership. Your primary responsibilities are to lead and develop the warehouse team, ensure the safe and accurate execution of all warehouse functions – receiving, storing, and shipping freight – and maintain proactive communication with clients and internal stakeholders. You will set the tone each day through structured team meetings, hold the team accountable to performance and safety standards, and own the operational KPIs of the facility. KNOWLEDGE SKILLS REQURED Integrity Adhere to Fracht’s Core Values and Vision . Ability to operate in an open and honest manner and achieve a trusting and reliable relationship with team members, customers, and vendors. Ability to accept mistakes and learn from them without apportioning blame. Flexibility Learn and keep up to date with new developments, procedures, and regulations. Work efficiently in an environment with multiple shifting priorities. Communication Effectively listen and communicate clearly with team members, customers, and vendors. Ability to interpret and disseminate information promptly. Problem Solving Measure effectiveness in understanding problems and making timely practical decisions. Ability to work well in groups and/or individually to develop alternative solutions. Accountability Justify responsible actions and decisions to management. Be a reliable team player who can make accurate decisions with sense of urgency. DUTIES AND RESPONSIBILITIES Team Leadership & Daily Operations Open each shift by leading the daily safety and production meeting (“day start”): begin with a safety topic, review incidents or near-misses, confirm equipment inspections (forklifts, nail guns, scanners), communicate daily priorities, assign responsibilities by name, share client updates, and document meeting minutes same day. Lead, motivate, and develop a team of warehouse associates to achieve operational goals; foster a positive, collaborative work environment. Hold a dedicated weekly team check-in to review KPI performance, discuss improvements, and preview the coming week's priorities. Conduct documented monthly one-on-one coaching conversations with each team member covering performance, development goals, and concerns. Identify skill gaps and schedule cross-training; ensure every team member completes mandatory compliance and safety training on time. Address attendance issues, safety violations, and performance shortfalls promptly and consistently per the employee handbook; document all corrective conversations within 24 hours. Warehouse Operations & Performance Oversee the receipt, inspection, and storage of inbound freight and ensure accurate, timely order fulfillment, picking, packing, and shipping of outbound freight. Monitor inventory levels and conduct regular cycle counts and inventory audits; maintain inventory accuracy per client SLA. Organize and prioritize shipments based on delivery schedules, customer requirements, and special handling instructions. Own operational performance metrics including receiving accuracy, shipping/order accuracy, on-time shipment rate, inventory accuracy, dock-to-stock cycle time, and damage rate; track and report per client SLAs and leadership requirements. Ensure proper packaging, labeling, documentation, and freight securement to comply with regulatory and customer requirements. Enforce all safety protocols; follow up on daily material handling equipment (MHE) checks and review inspection logs monthly with warehouse ops; maintain 100% OSHA compliance with a zero-incident target. Maintain a clean, organized, client-tour-ready facility at all times. Client Communication Serve as the client's primary operational point of contact on-site; deliver a written or verbal status update to each active client at leas…

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