Warehouse Outbound Supervisor - Miami
Lagaay Medical GroupPOSITION SUMMARY The Warehouse Outbound Supervisor oversees daily Picking and Packing operations, ensuring customer orders are processed accurately, efficiently, and within established deadlines. This role is accountable for employee supervision, workforce productivity, quality control, workflow coordination, operational compliance, and continuous improvement. The supervisor maintains an active floor presence and ensures team leads and associates meet clearly defined performance standards. PICKING AND PACKING OPERATIONS · Direct daily picking and packing activities and coordinate priorities. · Monitor orders from picking through packing and handoff to Shipping. · Verify product selection, quantities, lot numbers, expiration dates, and customer requirements. · Allocate labor based on workload, order volume, and operational deadlines. · Identify and resolve bottlenecks, including urgent and time sensitive vessel orders. QUALITY CONTROL AND ORDER ACCURACY · Enforce checks and balances throughout picking and packing. · Verify required scans and transactions in SAP and Produmex WMS. · Perform documented audits of completed orders before shipment. · Investigate picking errors, packing discrepancies, missed scans, and incomplete orders. · Identify root causes and implement corrective actions to prevent recurrence. · Ensure handling and packaging comply with applicable pharmaceutical distribution procedures. EMPLOYEE SUPERVISION AND ACCOUNTABILITY · Supervise picking and packing personnel and assigned team leads. · Assign work and establish clear daily productivity expectations. · Monitor attendance, performance, quality, and compliance with procedures. · Document coaching and address idle time and inefficient work practices. · Coordinate disciplinary recommendations with management and Human Resources. · Ensure team leads actively supervise rather than only perform warehouse tasks. PRODUCTIVITY AND PERFORMANCE · Track picking productivity, packing throughput, order accuracy, and fulfillment performance. · Evaluate staffing needs and labor utilization based on order volume. · Provide daily operational status and KPI reporting to distribution center management. · Implement improvements that reduce rework, delays, and errors. SYSTEMS AND COMPLIANCE · Ensure proper SAP and Produmex WMS usage and accurate inventory transactions. · Investigate discrepancies between physical inventory and system activity. · Enforce scanning, traceability, verification, safety, and applicable SOP requirements. · Partner with Inventory Control on shortages and stock discrepancies. COMMUNICATION AND SHIFT HANDOFF · Coordinate priorities with Shipping, Inventory Control, Releasing, and management. · Escalate fulfillment risks and unresolved issues promptly with recommended actions. · Conduct daily team briefings and communicate workload and expectations. · Complete end of shift walkthroughs, document outstanding work, and ensure clear handoffs. LEADERSHIP AND CONTINUOUS IMPROVEMENT · Maintain a visible supervisory presence on the warehouse floor. · Train and develop employees and team leads. · Maintain housekeeping, safety, equipment readiness, and operational standards. · Promote a culture of accuracy, accountability, teamwork, and continuous improvement. KEY PERFORMANCE INDICATORS · Picking and packing accuracy; error trends and corrective actions. · Required scan compliance target: 100%. · Order completion against established fulfillment deadlines. · Labor productivity and departmental throughput. · Documented daily quality checks, coaching, and shift handoffs. · Specific performance targets established and approved by management. MINIMUM QUALIFICATIONS · At least five years of wareh…