Warehouse Operator / 3PL Operations Associate

We are looking for a motivated, reliable and highly organised Warehouse Operator / 3PL Operations Associate to join our small and busy warehouse team.
This is a hands-on role that combines warehouse operations, inventory management, technology and direct client communication. The successful candidate will be comfortable working at pace, switching between physical warehouse tasks and computer-base
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d work, and taking ownership of problems from start to finish.
Because we are a small team, everyone plays an important role in the day-to-day operation. We are looking for someone who is proactive, adaptable, hardworking and willing to get involved wherever needed.
Key Responsibilities
Warehouse Operations
• Pick and pack customer orders accurately and efficiently.
• Receive, unload, check and put away incoming stock.
• Check deliveries against packing slips and purchase orders, identifying and reporting discrepancies.
• Complete stock movements, transfers and inventory adjustments.
• Assist with cycle counts and regular inventory checks.
• Label, barcode and organise products and warehouse locations.
• Prepare orders for parcel and freight shipments.
• Maintain a clean, safe and organised warehouse environment.
• Operate warehouse equipment and forklifts when required and appropriately trained.
• Assist with general warehouse duties and projects as needed.
Physical Requirements
• This is a hands-on warehouse position and may involve significant physical labor and heavy lifting on a regular basis.
• Ability to safely lift, carry, move and stack boxes and products of varying sizes and weights.
• Regularly walking, standing, bending, reaching and moving around the warehouse throughout the workday.
• Some products and shipments may be bulky, awkward or heavy and will require safe handling techniques.
• Ability to safely perform physical warehouse duties while maintaining accuracy and efficiency.
• Appropriate training and equipment will be provided where required.
Computer & Systems
• Use multiple warehouse, shipping, inventory and customer-management systems on a daily basis.
• Accurately process orders, inventory movements, shipments and receiving information.
• Troubleshoot system or order issues and identify the appropriate solution.
• Learn new software and processes quickly.
• Maintain a high level of accuracy when entering and reviewing data.
• Work confidently between multiple systems and browser windows without losing attention to detail.
Client & Account Management
• Communicate directly with clients regarding orders, inventory, shipments and general account queries.
• Respond to client requests professionally and promptly.
• Investigate and resolve client issues, discrepancies and questions.
• Keep clients informed when problems arise and follow issues through to resolution.
• Build positive working relationships with clients and understand their individual requirements.
• Ensure client-specific packing, shipping and inventory requirements are followed correctly.
Problem Solving & Teamwork
• Identify problems before they become larger issues and take proactive action.
• Investigate stock discrepancies, order issues and shipping problems.
• Think logically and find practical solutions rather than simply passing problems on.
• Prioritise workload effectively during busy periods.
• Work closely with the rest of the warehouse team to meet daily deadlines.
• Be willing to help across all areas of the operation when required.
• Contribute to improving warehouse processes and efficiency.
What We're Looking For
Essential:
• Excellent computer skills and confidence learning new software.
• Strong attention to detail and accuracy.
• Ability to work quickly while maintaining accuracy.
• Strong organisational and time-management skills.
• Excellent problem-solving ability.
• Proactive attitude - someone who sees what needs doing and gets on with it.
• Good communication skills, both written and verbal.
• Professional and friendly app

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