Warehouse Operations Supervisor (2nd Shift)

iJility is seeking a results-driven Operations Supervisor to lead daily warehouse and distribution activities in a fast-paced third-party logistics (3PL) environment. This hands-on leader manages frontline associates, achieves productivity goals, maintains a safe workplace, and delivers customer service and quality expectations. 2nd Shift - 3:00pm - until finished (Monday - Friday) Key Responsibilities Operational Execution & Productivity · Direct receiving, picking, packing, shipping, inbound, outbound, and assigned production processes. · Execute daily production plans; monitor hourly throughput and productivity against KPIs. · Resolve workflow bottlenecks, downtime, and production inefficiencies to meet service deadlines. Labor Management & Cost Control · Assign associates based on workload, skills, and priorities; monitor attendance and labor utilization. · Minimize idle time, indirect labor, and overtime; ensure accurate timekeeping and job coding. · Communicate staffing shortages and labor needs to management. Team Leadership & Development · Supervise, coach, and develop associates and team leads. · Conduct startup meetings covering goals, safety, and operational priorities. · Hold associates accountable for productivity, quality, attendance, and conduct. · Support onboarding and training; identify high performers for advancement. Safety, Quality & Compliance · Enforce safety policies, PPE requirements, and standard operating procedures. · Conduct safety observations; address hazards and maintain organized work areas. · Ensure product handling, scanning, processing, and shipping accuracy; correct recurring issues. Reporting & Continuous Improvement · Maintain accurate production, labor, attendance, and performance reports. · Provide timely escalation, corrective actions, and end-of-shift handoffs. · Identify opportunities to improve efficiency, reduce waste, and standardize processes. Required Qualifications · High school diploma or GED required; associate or bachelor’s degree preferred. · 2–3 years of warehouse, distribution, manufacturing, or logistics experience preferred. · Prior warehouse team leadership or supervisory experience preferred. · Knowledge of productivity metrics, labor management, and warehouse safety. · Strong communication, organizational, problem-solving, and leadership skills. · Basic proficiency in Microsoft Excel, Outlook, and operational reporting systems. · Ability to work assigned shifts, weekends, and overtime as needed. Preferred Qualifications · Experience in 3PL or multi-client distribution environments. · Familiarity with WMS, timekeeping systems, and productivity tracking. · Experience with units per hour (UPH), hourly targets, and labor efficiency. · Knowledge of continuous improvement and warehouse safety standards. · Bilingual proficiency in English and Spanish preferred, but not required. Performance Expectations · Safety and compliance; hourly and daily production attainment; labor efficiency and attendance. · Quality accuracy, customer service deadlines, associate coaching, and retention. · Timely reporting, proactive communication, and continuous improvement. Physical & Work Environment · Work in a warehouse or distribution environment and remain active on the floor for extended periods. · Work around material handling equipment and perform essential duties with or without reasonable accommodation. What We’re Looking For A proactive leader who takes ownership, leads by example, uses performance data to guide decisions, and drives results through people while maintaining high standards for safety, quality, productivity, and customer service. iJility is committed to providing equal employment opportunities in accordance with applicable la…

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