Warehouse Operations Manager

Warehouse Operations Manager

Job Summary:

The Warehouse Operations Manager at OWC (Other World Computing) is responsible for leading all warehouse and fulfillment operations to ensure fast, accurate, and reliable delivery of OWC’s industry-leading technology products. This role oversees inventory accuracy, order fulfillment across direct-to-consumer and marketplace channels, and seamless coordination of domestic and international logistics. The position also plays a key role in financial operations, vendor management, and regulatory compliance, including cross-border activities with Canada. The ideal candidate is highly organized, detail-oriented, and experienced in scaling warehouse operations within a fast-paced e-commerce and technology-driven environment.

Supervisory Responsibilities: 

• Yes

Duties/Responsibilities:

Order Fulfillment & Shipping Excellence

• Ensure all OWC customer orders (DTC, B2B, and marketplace) are processed, picked, packed, and shipped accurately and on time
• Monitor daily order flow and proactively resolve delays to meet OWC’s customer satisfaction standards
• Continuously optimize fulfillment workflows to support high-volume, high-accuracy operations

Inventory & Stock Management

• Maintain precise inventory control across all SKUs, including components, accessories, and finished goods
• Conduct regular cycle counts and full inventory audits to ensure system accuracy
• Manage stock replenishment and coordinate transfer requests between warehouse locations
• Partner with purchasing and planning teams to forecast demand and avoid stockouts or overstock situations

Vendor Management & Financial Oversight

• Build and maintain strong relationships with suppliers, logistics providers, and service vendors
• Review, reconcile, and process vendor invoices; ensure timely and accurate payments
• Support procurement processes aligned with inventory planning and operational goals

Warehouse Facility & Landlord Management

• Oversee all aspects of warehouse facility operations, including layout optimization, cleanliness, and safety compliance
• Coordinate maintenance, repairs, and vendor services to ensure uninterrupted operations
• Serve as the primary point of contact with the landlord for lease management, facility issues, and negotiations
• Ensure compliance with OSHA and other applicable workplace safety standards

Team Leadership & Continuous Improvement

• Recruit, train, and lead warehouse staff, fostering a culture of accountability and performance
• Develop and enforce standard operating procedures (SOPs) aligned with OWC’s operational standards
• Track and report on KPIs such as order accuracy, shipping times, and inventory variance
• Identify and implement process improvements to drive efficiency, scalability, and cost savings

Required Skills/Abilities:

·      Proven experience in warehouse operations management, preferably in e-commerce or technology hardware environments

·      Strong knowledge of inventory control systems, WMS, and ERP platforms

·      Experience managing marketplace fulfillment (e.g., Amazon, eBay, Shopify integrations)

·      Familiarity with U.S.–Canada cross-border logistics, customs requirements, and GST/CRA compliance

·      Financial management experience including invoice processing and vendor payments

·      Excellent leadership, organizational, and problem-solving skills

·      Strong attention to detail with the ability to manage multiple priorities

·       Proficiency in Microsoft Office, Google Workspace, and warehouse technologies

·      Effective communication skills across cross-functional teams

What Success Looks Like:

• OWC customers receive their orders quickly, accurately, and consistently on time
• Inventory systems reflect near-perfect accuracy with minimal discrepancies
• Warehouse operations run efficiently, supporting business growth and scalability
• Cross-border shipments are smooth, compliant, and free of delays or penalties
• Vendor relationships are strong, with timely payments and reliable service
• The warehouse facility is safe, organized, and professionally maintained
• A high-performing team that meets or exceeds operational KPIs

Salary: Starting at 60,000 CAD.

Physical Requirements:

·      Ability to stand and move throughout the warehouse for extended periods

·      Capability to lift and carry items up to 50 lbs

·      Comfortable working in a warehouse environment with varying temperatures and noise levels

·      Ability to operate warehouse equipment such as forklifts and pallet jacks (certification preferred)

·      Occasional bending, climbing, and reaching as required

EEO/AA Employer

 Applicants must be currently authorized to work in the Canada.

We are proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

Candidate Acknowledgment Statement:
I acknowledge that as a candidate applying for a position at Other World Computing, I agree to participate in an assessment as part of the hiring process. These assessments are designed to evaluate my skills, abilities, and fit for the role I am applying for. I understand that the information gathered through these assessments will be kept confidential and used solely for making hiring decisions. I agree to participate in the assessment program administered by Other World Computing.