Warehouse Operations Manager

Company Description Zwiesel Fortessa Americas LLC, a leading global tableware company part of the Zwiesel Fortessa Group, has been an integrated designer, developer, and marketer of high-quality tableware for more than 30 years. We design and source the dinnerware, flatware, glassware and serveware selected by the top foodservice professionals worldwide and preferred for home entertaining. Our products are found in over 80% of Forbes four- and five-star hotels in North America; it’s clear that we do business with those who expect (and deliver) the best! We are recognized for innovative design, industry leading manufacturing standards, and an uncompromising commitment to customer service. We are passionate about our values, our people, and our products. We value work/life balance, creativity, collaboration, and making a difference in the community. We are seeking a full-time Warehouse Operations Manager to join our team at our distribution facility in Winchester, Virginia. Job Description POSITION SUMMARY: The Warehouse Operations Manager is responsible for leading all day-to-day warehouse operations to ensure safe, efficient, accurate, and timely receipt, storage, and distribution of products. This role oversees labor, inventory control, shipping, receiving, and continuous improvement initiatives while ensuring compliance with safety, quality, and company standards. The manager partners cross-functionally to support customer service levels, cost control, and operational scalability. ESSENTIAL DUTIES/ RESPONSIBILITIES: Operational Leadership Direct and manage daily warehouse operations including receiving, put-away, picking, packing, shipping, and cycle counting Ensure fulfillment accuracy, order timeliness, and productivity targets are consistently met or exceeded Establish and optimize standard operating procedures (SOPs) to improve efficiency and reduce errors Plan labor and workflow based on volume forecasts and operational needs Inventory & Quality Control Oversee inventory accuracy through cycle counts, root-cause analysis, and corrective actions Ensure proper handling and storage of all products, including fragile, high-value, or regulated items Monitor shrink, damages, and discrepancies and implement prevention strategies Partner with Inventory and Planning teams to maintain optimal stock levels People Management & Development Lead, train, coach, and develop warehouse supervisors and associates Set clear performance expectations supported by measurable KPIs Conduct performance reviews and support succession planning Foster a culture of accountability, teamwork, and continuous improvement Safety & Compliance Enforce all OSHA, company safety programs, and regulatory requirements Promote a safe, clean, and organized warehouse environment (5S principles) Continuous Improvement & Cost Control Identify process improvement opportunities using Lean, Six Sigma, or similar methodologies Reduce labor and materials costs while maintaining service levels Support warehouse layout optimization, slotting, and automation initiatives Leverage WMS and reporting tools to drive data-based decisions Technology & Systems Ensure effective use of Warehouse Management Systems (WMS) and related tools Partner with IT and Operations leadership on system upgrades, integrations, and automation projects Analyze operational reports and trends to improve performance Qualifications Required Qualifications Bachelor’s degree in Supply Chain, Operations, Business, or related field (or equivalent experience) 5+ years of warehouse or distribution center operations experience 2+ years of people management or supervisory experience Strong working knowledge of WMS, inventory control, and fulfillment processes Proven experience managing KPIs and continuous improvement initiatives Profiecient in Microsoft Office (Excel, Word, and Outlook) Preferred Qualifications Experience in high-volume, multi-SKU distribution environments Lean, Six Sigma, or similar continuous …

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