Warehouse Operations Director - Food Industry

Position Summary We are seeking an experienced Operations Manager to lead operations across four food-grade, third-party logistics warehouse facilities on the east side of Indianapolis. This leader will be responsible for safety, food-grade compliance, customer service, labor productivity, inventory accuracy, cost control, and consistent execution across all locations. The ideal candidate is a hands-on, data-driven leader with experience managing multiple warehouse operations in a 3PL, food-grade, distribution, or manufacturing environment. This position requires the ability to develop site leaders, standardize processes, manage changing customer demands, and maintain audit-ready facilities. Key Responsibilities Multi-Site Operations Leadership: Direct daily operations across four warehouse locations, including receiving, put-away, storage, inventory control, order fulfillment, shipping, and value-added services. Establish consistent operating procedures, performance expectations, and accountability across all sites. Conduct regular site visits, operational reviews, safety observations, and leadership meetings. Balance labor, equipment, space, and workload across facilities to meet customer requirements. Develop site managers, supervisors, and team leads through coaching, training, and performance management. Support new customer implementations, operational transitions, and business growth. Food Safety, Quality, and Compliance Maintain clean, safe, secure, and audit-ready food-grade facilities. Ensure compliance with applicable FDA, OSHA, FSMA, GMP, sanitation, pest-control, allergen-management, and customer-specific requirements. Partner with quality and safety personnel to maintain required records, corrective-action plans, training, and inspection readiness. Lead or support customer, regulatory, and third-party audits. Investigate safety, quality, inventory, and service incidents and ensure corrective actions are completed. Promote a strong culture of food safety, employee safety, and continuous improvement. Customer Service and 3PL Performance Serve as a senior operational contact for assigned customers and address service issues promptly. Ensure operations meet customer SLAs, contractual requirements, shipping schedules, and inventory standards. Lead customer business reviews and communicate performance, risks, and corrective actions. Coordinate with transportation providers, customer teams, vendors, and internal departments. Support pricing, labor modeling, capacity planning, and scope reviews for new or changing customer programs. Financial and Performance Management Manage site operating budgets, labor costs, overtime, supplies, equipment, and facility-related expenses. Monitor and improve key performance indicators, including: Safety performance Order and shipment accuracy Inventory accuracy On-time shipping Labor productivity Overtime and cost per unit Space utilization Damage and claims Customer service levels Audit findings and corrective-action closure Analyze operational data to identify trends, constraints, and improvement opportunities. Implement lean practices, process improvements, and cost-saving initiatives without compromising safety, quality, or customer service. Provide accurate operational forecasts, reports, and performance updates to senior leadership. People Leadership Build a culture of accountability, teamwork, safety, and customer focus. Partner with Human Resources on recruiting, onboarding, retention, attendance, employee relations, and workforce planning. Ensure all employees receive appropriate safety, food-handling, equipment, and job-specific training. Establish succession plans and develop a strong leadership bench across all four locations. Manage performance issues consistently and in accordance with company policies. Required Qualifications Bachelor’s degree in supply chain, logistics, operations management, business, or a related field preferred; equivalent experience will be considere…

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