Warehouse Operations - Customer Service Rep

Who we are and why we’re hiring CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive. Schedule: Monday to Friday from 09:00 am - 18:00 pm Compensation: Base Hourly Wage or Compensation Range: $17.10-$21.44 an hour Position Overview The Customer Service Representative (CSR) serves as the first point of contact for internal and external customers at the Welcome Center or Customer Service Office. This role is responsible for managing communications, maintaining schedules, processing paperwork, and supporting both shipping and receiving operations. The CSR ensures all documentation is accurate, supports daily logistics functions, and delivers excellent service in a fast-paced warehouse environment. Essential Job Duties & Responsibilities Customer Interaction & Communication Provide a high level of customer service to internal and external stakeholders, handling inquiries and resolving issues efficiently. Communicate appointment schedules, status updates, and issue resolutions to customers and team members. Coordinate with carriers, drivers, and warehouse personnel for seamless dock and yard activities. Documentation & Scheduling Process and maintain accurate inbound and outbound schedules using warehouse management systems (WMS) and standard office software. Prepare and verify all required shipping and receiving documents, ensuring all paperwork is error-free. Assign dock doors and update door and yard reports for trailer inventory. Sign drivers in and out, verifying identification and paperwork accuracy. Operational Support Reconcile inbound shipments with packing slips and manage drop lot activities. Process and schedule all carrier appointments. Support shipping and receiving functions as needed, demonstrating flexibility across the team. Report errors or discrepancies to leadership to ensure accuracy and compliance. Prepare and deliver operational KPI reports and monthly performance summaries. Compliance & Continuous Improvement Participate in all required training and professional development. Follow all safety, operational, and record-keeping policies. Perform all duties in a safe, timely, and professional manner. Perform other related job duties as assigned or required Required Qualifications Bilingual proficiency in Korean and English is required. High School Diploma or GED Equivalent – or equivalent relevant experience. 1-2 years of related work experience. Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint). Basic math and reading skills. Strong attention to detail and ability to manage multiple tasks in a fast-paced environment. Effective problem-solving and interpersonal skills. Effective interpersonal skills with the ability to work with internal and external customers. Preferred Qualifications Previous shipping and receiving experience in a warehouse environment. Prior experience with warehouse management systems (WMS) Experience with electronic scheduling and logistics software. Ability to work in a high-volume, fast-paced setting. Physical Requirements This is largely a sedentary role requiring the physical ability to: Sit for prolonged periods of time at a desk while working on a computer Use hands and fingers to operate a keyboard, mouse, …

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