Warehouse Operations Coordinator

Join a team that nourishes life from farm to table! Upstate Niagara Cooperative, proudly owned by 200+ local family farms, is one of America’s largest and most stable dairy cooperatives. Guided by farmer- and employee-led values, we process and market high-quality milk, yogurt, dips, sour cream, cottage cheese, and more under our trusted brands: Upstate Farms®, Bison®, Milk for Life®, and Intense Milk®. Here, you’ll support sustainable farming, strong communities, and the mission to deliver fresh, local dairy to families every day. Position Summary: The Warehouse Operations Coordinator plays a critical role in ensuring the efficient, accurate, and timely movement of goods through the facility. This position combines operational oversight with data-driven decision-making, ERP system expertise, and cross-functional coordination to support high-performance logistics and customer satisfaction. Key Responsibilities: Inbound & Outbound Logistics Coordination Manage and verify all incoming and outgoing shipments using ERP and WMS systems. Match purchase orders and sales orders to physical shipments and ensure documentation accuracy. Resolve discrepancies in real-time and escalate issues to appropriate teams. Dock & Driver Scheduling Prioritizes inbound dock schedule and direct driver assignments to optimize flow and labor utilization to meet the needs of the operations Monitor driver check-ins and appointment adherence; proactively communicate delays or missed appointments. System Transactions & Data Integrity Ensure timely and accurate posting of all shipping and receiving transactions. Maintain high data integrity across ERP, WMS, and customer inventory systems. Detect and resolve data inconsistencies; lead corrective actions with warehouse staff. Customer Inventory & Service Verify and challenge all interplant inventory accuracies both inbound and outbound. Provide responsive and professional communication to internal and external stakeholders. Trailer Management Track trailer movements and yard prioritizing required inventory for production. Maintain visibility into trailer status, location, and availability for loading/unloading. Process Improvement & Ownership Identify and implement process improvements to reduce errors, increase throughput, and enhance system efficiency. Collaborate with warehouse leadership to refine workflows and improve KPI performance (i.e. production uptime). Documentation & Compliance Ensure all shipments are accompanied by required paperwork and meet regulatory standards. Maintain confidentiality of customer and company data. Proper filing of organization of all inbound and outbound paperwork. Qualifications: Associate’s degree or equivalent experience in logistics, supply chain, or business operations. Minimum 3 years of experience in warehouse coordination, logistics, or shipping/receiving. Strong proficiency in ERP systems (e.g., SAP, Oracle, NetSuite) and WMS platforms. Intermediate to advanced skills in Microsoft Excel, Outlook, and data entry. Excellent organizational, communication, and problem-solving skills. Ability to work independently in a fast-paced, dynamic environment. Work Environment: Office-based within a warehouse setting. Extended periods of computer use and interaction with warehouse staff and drivers. Occasional physical presence in the warehouse for coordination and verification. Ability to multi-task. Ability to operate in fast paced dynamic environment Demonstrated understanding of Shipping and Receiving Processes Strong organizational skills and ability to work independently. Must have intermediate skills in Microsoft Office and Outlook applications. Strong system acumen. Proficient in ERP and WMS transactions. Ability to make decisions and exercise judgment to manage order flows. Strong communication skills (verbal and written) and ability to work effectively with internal and external customers. Ability to work with cross-functional teams col…

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