Warehouse Office Administrator

Position Summary The Warehouse Office Administrator plays a key role in supporting daily warehouse operations by coordinating shipping and receiving activities, maintaining accurate inventory and shipment records, and providing exceptional customer service. This position serves as a primary point of contact for customers, carriers, and internal team members, ensuring that shipments are processed efficiently, documentation is accurate, and warehouse activities run smoothly. The ideal candidate is detail-oriented, organized, professional, and capable of managing multiple priorities in a fast-paced warehouse environment. Key Responsibilities Customer Service and Communication Answer incoming phone calls and respond to emails regarding customer inquiries, shipment status, and warehouse activities. Assist carriers with delivery instructions, scheduling, and other logistical requirements. Notify account managers, customers, and carriers of delayed pickups, scheduling changes, or other shipment-related issues. Communicate receiving discrepancies, damaged shipments, and operational concerns to the Warehouse Manager. Maintain a professional, courteous, and customer-focused approach in all interactions. Collaborate with management and internal teams to resolve issues and ensure customer satisfaction. Shipping and Receiving Coordination Process and record all inbound shipments accurately in the warehouse management system. Schedule and coordinate product deliveries to the warehouse. Create warehouse pallet tags for incoming products. Maintain accurate daily logs of inbound and outbound shipments. Create pick tickets and process documentation for outbound shipments. Capture and upload clear, accurate photographs of inbound freight damage and outbound shipments, as required. Scan carrier paperwork and attach all supporting documentation to the appropriate receiving records. Identify and report shipping, receiving, and documentation discrepancies in a timely manner. Warehouse Systems and Administrative Support Utilize the Warehouse Management System (WMS) to monitor inventory, create orders, process transactions, and close completed shipments. Process orders, forms, applications, and other administrative requests accurately and efficiently. Maintain organized, complete, and accurate records of warehouse activities. Provide administrative and operational support to multiple warehouse locations as needed. Develop and maintain a working knowledge of company products, services, procedures, and software systems. Perform additional administrative duties as necessary to support daily warehouse operations. Qualifications and Requirements High school diploma or GED required. Minimum of two years of experience in an office or administrative environment required. Proficiency in Microsoft Excel, Outlook, and web-based applications preferred. Excellent written and verbal communication skills. Strong organizational skills and exceptional attention to detail. Ability to multitask, prioritize responsibilities, and meet deadlines in a fast-paced environment. Strong problem-solving skills and the ability to identify and communicate discrepancies. Ability to work independently with minimal supervision while contributing effectively as part of a team. Professional demeanor and a strong commitment to customer service. Pay: $42,000.00 - $50,000.00 per year Benefits: Dental insurance Health insurance Paid time off Vision insurance Application Question(s): What is your interview availability? Experience: Office Administrative: 2 years (Required) Work Location: In person

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