Warehouse Manager (Seasonal PM Shift)

Schedule: 5:00 AM – 5:00 PM; 12-hour shift. 3-4 days per week alternating within a seven-day operation, with weekend and holiday coverage required. Salary: $60k/annually Essential Responsibilities Shift Execution & Operations: Start the shift on time, staff to the volume plan, direct daily warehouse activities, and ensure the sort and outbound operation are completed safely, accurately, and on schedule. Labor Planning & Scheduling: Plan staffing against daily forecasts, flex labor as volume changes, coordinate attendance and replacements with staffing agencies, and escalate staffing shortages promptly. Team Leadership: Lead, motivate, train, coach, and hold approximately 20–30 employees accountable to company expectations, customer requirements, productivity standards, and applicable policies. Throughput & Productivity: Monitor scan rates and operational performance throughout the shift; identify constraints within induction, sort, staging, or launch activities and move labor or resources to address bottlenecks. Parcel Sortation & Flow: Manage inbound trailer sequencing, staging, horseshoe sort configuration, and outbound launch activities to support accurate and timely movement of approximately 25,000 packages per day, with peak volume reaching approximately 35,000 packages. Safety & Compliance: Maintain a safe work environment, enforce forklift and powered industrial equipment requirements, maintain housekeeping standards, promptly report incidents, and stop work when conditions are unsafe. Customer Service: Ensure operations meet or exceed customer expectations for service, responsiveness, accuracy, and timely execution while maintaining customer standard operating procedures. Inventory & Accuracy: Maintain customer inventory and warehouse processes to support accurate handling, staging, scanning, and movement of goods. Equipment & Facility: Monitor the condition and proper use of warehouse equipment, fixtures, and facility resources; coordinate maintenance needs and escalate issues affecting safety or operations. Cost & Resource Management: Support efficient and economical use of labor, equipment, space, and other warehouse resources while monitoring factors that affect operational and profitability performance. Reporting & Handoff: Document daily volume, labor hours, productivity/scan rates, exceptions, incidents, staffing concerns, and other operational metrics; provide timely updates and a complete handoff to site leadership. Communication & Escalation: Serve as the primary point of contact for operational issues during the assigned shift, communicating with site leadership, customers, staffing partners, suppliers, and other business partners as needed. Process Improvement: Identify opportunities to improve workflow, space utilization, productivity, service, safety, and cost effectiveness, and implement approved improvements. Policy & Procedure Compliance: Maintain adherence to UDL policies, customer SOPs, organizational guidelines, safety standards, and applicable employment and workplace requirements. Employee Lifecycle Support: Assist with onboarding and offboarding, training, coaching, counseling, and development of warehouse personnel in coordination with company leadership and HR. External Coordination: Liaise with staffing agencies, suppliers, service providers, and external agencies or authorities as necessary. Required Qualifications Three or more years of supervisory experience in warehouse, distribution, logistics, fulfillment, or related operations, including direct people leadership. E-Commerce fulfillment experience required. Experience working in parcel, e-commerce fulfillment, or another high-volume sortation environment. Demonstrated experience leading a shift or operation of approximately 20–30 or more employees, including temporary or agency labor. Working knowledge of warehouse management systems, scanning systems, and basic Excel reporting. Forklift certified or able to complete re…

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