Warehouse Manager

Great operations start with great people leadership. At Wills Transfer, we know that running a successful warehouse takes more than keeping products moving and shipments on schedule. It takes a leader who can bring people together, set clear expectations, build accountability, and create an environment where employees feel respected, supported, and motivated to do their best work. We're looking for a Warehouse Manager who is equally passionate about people and operational excellence. Someone who doesn't shy away from difficult conversations, who takes pride in developing their team, and who understands that a positive workplace culture is built through everyday actions. If you're the kind of leader who believes that how we achieve results matters just as much as the results themselves, we'd love to hear from you. The Opportunity As our Warehouse Manager, you'll take ownership of the overall performance of our Brockville warehouse operation, ensuring we consistently deliver safe, efficient, accurate and reliable service to our customers. You'll lead and develop our warehouse leadership team, establish clear expectations and accountability, and coordinate the people, resources and operational priorities needed to deliver results across the warehouse. This is a role for someone who can see beyond the challenges of the day. You'll use performance data, operational insight and sound judgment to anticipate needs, solve recurring problems, improve processes and build a warehouse operation that performs consistently. Just as importantly, you'll be responsible for developing capable leaders, fostering a positive and accountable workplace culture, and ensuring our company values are reflected in how we work. At Wills Transfer, we believe great managers don't just deliver results themselves. They build teams and systems that consistently deliver results together. What You'll Be Responsible For Lead, Coach & Develop Your Leadership Team We believe great warehouse operations are built through strong, capable and accountable leaders. Directly lead, coach and develop warehouse employees, establishing clear performance expectations and consistent standards across the operation. Provide regular feedback, recognition and development opportunities while addressing attendance, conduct, performance and interpersonal concerns promptly, fairly and professionally. Build employee capability through effective onboarding, training, and cross-training. Identify and develop employees with leadership potential, building the internal capability and succession needed to support future growth. Foster a positive, respectful and accountable workplace where employees understand expectations, feel supported and take pride in their work. Establish effective delegation, communication and operational routines that enable employees and emerging leaders to take ownership of daily activities. As the operation evolves, provide leadership and development to Supervisors and Team Leads who may assume responsibility for portions of the warehouse operation. Own Warehouse Performance & Operational Excellence You'll be accountable for ensuring the warehouse operates effectively as a whole—not simply managing the activities of a single shift. Oversee warehouse operations, coordinating labour, workflow, receiving, shipping, inventory priorities, equipment and transportation requirements to meet customer commitments. Establish operating priorities, staffing plans and resource requirements that support safe, efficient and reliable service. Monitor and analyze warehouse KPIs, including productivity, inventory accuracy, service performance, labour utilization and operating costs. Investigate performance variances, identify root causes and implement sustainable corrective actions. Forecast near-term staffing and capacity needs, manage labour deployment and overtime, and ensure resources are used responsibly. Build effective working relationships with Customer Service, Transport…

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