Warehouse Manager

Warehouse Manager 3PL Worldwide, Inc. Work location: 11190 White Birch Drive, Suite 100, Rancho Cucamonga, CA Full-Time | On-Site Position Overview Lead employee and asset planning, receiving, and pick-pack-ship operations at our California facility. Ensure the right employees, equipment, warehouse space, and supplies are available to meet customer commitments accurately, safely, and efficiently, and meet all OSHA and applicable local and state regulations. Workforce Management · Build daily and weekly staffing plans based on order forecasts, inbound deliveries, backlogs, and customer deadlines. · Assign employees and team leads across receiving, putaway, replenishment, picking, packing, and shipping; adjust assignments throughout the day to resolve bottlenecks. · Manage attendance, overtime, temporary staffing, cross-training, and coverage for absences. · Set productivity and accuracy expectations; coach employees, develop team leads, and address performance issues promptly. · Plan effective use of docks, staging areas, storage space, equipment, and packing stations. · Ensure forklifts, pallet jacks, scanners, printers, and other equipment are maintained and available. · Maintain packaging materials and operating supplies while controlling spending and waste. · Identify future labor, equipment, and space needs before capacity affects service (both off-peak and peak) · Manage the workforce to meet or exceed all clients’ established service level agreements. Receiving Oversight · Coordinate delivery schedules and dock assignments with available staffing, equipment, and storage capacity. · Confirm required ASNs, purchase orders, and new-item setup are complete before receiving. · Oversee unloading, quantity verification, damage inspection, barcode labeling, and system entry. · Ensure shortages, overages, damage, and unidentified products are documented and escalated promptly. · Manage receiving through completed putaway within established customer timelines. · Monitor inbound backlogs and staging areas to prevent congestion; verify correct inventory locations and complete receiving records and variance reports. Pick Pack and Ship Oversight · Review daily order volume, customer priorities, shipping cutoffs, and carrier pickup schedules. · Establish staffing assignments and production targets for picking, packing, and shipping. · Ensure timely replenishment keeps picking operations moving. · Track progress throughout the day and adjust employees and equipment to meet shipping commitments. · Enforce barcode scanning, order verification, packaging, labeling, and customer-specific requirements. · Oversee D2C and B2B fulfillment, including retailer routing and shipping documentation. · Ensure orders are ready for carrier pickup and shipments are accurately closed in the system. · Investigate late shipments, picking errors, packing issues, and shipping discrepancies; implement corrective actions and recovery plans for unfinished work. Performance and Accountability · Align staffing and labor hours with workload and budget. · Use equipment, warehouse space, and supplies efficiently. · Complete receiving and putaway within customer commitments. · Ship accurate orders on time while controlling overtime and reducing rework. · Maintain safe, organized, clean work areas and properly maintained equipment. · Report daily results, backlogs, resource needs, and corrective actions to management. · Provide all needed billing information to the finance department for billing, and ensure billing accuracy Qualifications · Five or more years of warehouse or fulfillment experience, including at least three years in a supervisory or management role. · Demonstrated experience planning warehouse staffing, equipment, and space. &m…

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