Warehouse Manager

Career Opportunity: Warehouse Manager Fort St. John, British Columbia Independent Glass Distributors (IGD) is one of Canada's leading wholesale distributors of automotive glass, calibration equipment, tools, and supplies. We are looking for an experienced, energetic, and customer-focused Warehouse Manager to lead our Fort St. John Distribution Centre. If you're a hands-on leader who enjoys managing warehouse operations, developing employees, maintaining inventory accuracy, and building strong customer relationships, we'd love to hear from you. About the Role As Warehouse Manager, you will be responsible for the overall operation, performance, and success of our Fort St. John Distribution Centre. Reporting directly to the General Manager, you will lead a small team of 2–3 employees and oversee the safe, efficient, and accurate operation of the warehouse while maintaining a high level of customer service. This role combines operational leadership with customer relationship development. In addition to managing daily warehouse activities, you will work closely with the sales team to strengthen customer relationships, support existing accounts, and identify opportunities for business growth. We are looking for someone who takes ownership, leads by example, and is comfortable being hands-on in all aspects of a smaller warehouse operation. Reporting To: General Manager What You'll Do As Warehouse Manager, your responsibilities will include: Lead and supervise a small team of 2–3 warehouse employees , providing direction, coaching, and support. Manage the daily operation of the warehouse, including receiving, shipping, picking, packing, deliveries, and inventory control. Lead by example and remain hands-on with day-to-day warehouse activities. Ensure inventory accuracy through cycle counts, audits, inventory investigations, and scheduled physical inventories. Maintain a clean, organized, safe, and efficient warehouse environment. Ensure warehouse equipment is properly maintained and operated in accordance with company safety standards. Coordinate closely with Customer Sales & Service Representatives and the delivery team to ensure orders are fulfilled accurately and customers receive timely, reliable service. Take ownership of customer service issues and work with the team to resolve concerns quickly and effectively. Develop and maintain strong relationships with local customers through regular visits and ongoing communication. Support sales growth by working with the sales team to strengthen existing accounts, identify new opportunities, and increase IGD's presence in the Fort St. John market. Monitor inventory levels and communicate purchasing requirements, shortages, and other operational concerns to the General Manager. Manage employee scheduling and ensure appropriate coverage for daily operations. Identify opportunities to improve warehouse efficiency, productivity, and customer service. Participate in special projects and company initiatives as required. What We're Looking For The successful candidate will have: Previous warehouse supervisory or management experience, preferably in a wholesale distribution environment. Strong leadership skills and the ability to motivate, coach, and develop a small team. A hands-on approach and willingness to participate in all aspects of warehouse operations. Experience with inventory control and warehouse management systems. Excellent organizational, communication, and problem-solving skills. The ability to work independently and make decisions in a smaller branch environment. A customer-first attitude with strong relationship-building skills. Sales, account management, or business development experience considered a strong asset. Solid computer skills and the ability to learn new systems quickly. A proactive approach with a strong sense of accountability and ownership. A valid Class 5 driver's licence. Willingness to travel occasionally for customer visits, meetings, and company …

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