Warehouse Manager

WAREHOUSE OPERATIONS MANAGER Managed all day-to-day warehouse operations in a fast-paced pick, pack, kitting, and distribution environment, ensuring efficient workflows, inventory accuracy, and on-time order fulfillment. Maintained e-commerce Service Level Agreements (SLAs) for 30+ e-commerce stores. Supervised and led a team of up to 10 warehouse associates, providing training, scheduling, performance coaching, and daily operational direction to maximize productivity and safety. Scheduled kitting and packaging projects for multiple clients while coordinating priorities and communicating project updates with the sales team to ensure customer satisfaction. Utilized WMS, shipping platforms, and inventory management systems to oversee inventory control, order processing, shipping, and receiving activities. Reviewed pick orders, maintained inventory accuracy, prepared and packaged products for shipment, and coordinated the timely consolidation of domestic and international shipments. Worked with freight forwarders and carriers to manage import/export documentation and ensure compliance with shipping requirements. Monitored and analyzed key performance indicators (KPIs), including fulfillment accuracy, turnaround time, labor utilization, inventory accuracy, and shipping performance to drive continuous operational improvements. Identified process inefficiencies and implemented workflow improvements, warehouse layout enhancements, and cost-saving initiatives to increase productivity and reduce operating expenses. Collaborated with senior leadership to scale warehouse operations, support new client onboarding, and improve overall operational performance. Maintained a clean, organized, and safety-focused warehouse while ensuring compliance with company policies and operational standards. Managed relationships with UPS, FedEx, USPS, freight carriers, and courier services. Demonstrated strong leadership, problem-solving, organizational, and communication skills in a high-volume, customer-focused warehouse environment. QUALIFICATIONS 5+ years of warehouse and logistics management experience in complex fulfillment environments. Extensive experience with kitting, returns and exchanges, quality control, picking, packing, and order fulfillment. Experience managing thousands of SKUs across multiple e-commerce accounts. Strong inventory management, logistics, and warehouse operations experience. Familiarity with WMS systems, shipping software, and e-commerce fulfillment platforms. 5S Certification preferred.

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