Warehouse Logistics Support Specialist
McKessonMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Position Summary As the Warehouse Logistics Support Specialist, you will be the onsite McKesson representative supporting a key retail pharmacy. You will serve as the primary point of contact for out-of-state retail logistics operations, ensuring timely and accurate courier services for pharmacy deliveries. You will help keep time-sensitive pharmacy packages moving accurately and efficiently while building trusted relationships, resolving delivery issues, and communicating clearly with customer contacts and courier partners. This is a highly visible, customer-facing position for someone who is dependable, flexible, proactive, and comfortable working independently. Up to 80% of the role involves physical warehouse work and the remaining portion will be administrative: researching, tracking, reporting, and customer communication. If you enjoy hands-on warehouse work and take pride in delivering an excellent customer experience, this role offers the opportunity to do both! What You Will Do Hands-On Warehouse and Shipping Operations Sort packages, build shipping boxes, pack and palletize shipments, and prepare packages for daily FedEx pickup. Load, move, and stage packages safely and accurately within the warehouse shipping area. Audit packages before courier handoff to confirm accuracy and help reduce delivery errors and re-shipments. Monitor shipping supplies, identify shortages, and coordinate replenishment to support uninterrupted daily operations. Support production, mail, and other warehouse work areas when operational coverage is needed. Follow established safety practices, standard operating procedures (SOPs), customer requirements, and company policies. Customer Service and Issue Resolution Serve as the primary onsite McKesson contact for the customer and represent the company with professionalism, urgency, and a service-first mindset. Respond to customer and store questions regarding shipment status, delivery concerns, and logistics needs. Research tracking information and resolve late, missing, damaged, or discrepant package issues. Communicate service risks, shipping concerns, and operational updates promptly to customer contacts, courier partners, account managers, and McKesson leadership. Build productive working relationships with customer teams and courier partners while adapting to changing priorities and service needs. Courier Coordination, Reporting, and Continuous Improvement Monitor and coordinate courier performance across FedEx, UPS, USPS, and other applicable delivery partners. Track pickups and deliveries and escalate missed pickups, delays, or recurring service issues. Complete required invoicing, service-level agreement (SLA), on-time delivery, and exception reports accurately and on schedule. Use Microsoft Excel and carrier websites or shipping applications to download reports, research shipments, and document findings. Assist with investigations of lost or missing packages and coordinate return-to-sender packaging supplies. Recommend practical updates to SOPs and courier methods of procedure (MOPs) to improve accuracy, efficiency, and customer service. What Will Help You Succeed Customer-first mindset: You communicate professionally, listen carefully, and follow through on commitments. Hands-on work ethic: You are willing and able to spend most of the day sorting, packing, building boxes, palletizing,…