Warehouse Logistics Operations Specialist

About Surpath Surpath is on a mission to revolutionize the logistics experience for businesses, consumers, and the world through the power of data and technology. We connect the dots in a long, fragmented journey with strategically located warehouses, advanced software, and cost-effective shipping rates so that clients can easily manage all their multinational shipping, tracking, and reporting needs within one system. Founded in 2019 by a team of former Amazonians and logistics experts who saw a need for better data quality and greater visibility, Surpath has attracted over $30M from leading VC firms in our Series A and A+ funding. We aim to increase annual revenue by 150% in the next 3 years. Learn more about us at https://surpath.us (EN) or https://surpath.net (CN) About the Role: We are seeking a detail-oriented and proactive Warehouse Logistics Operations Specialist to support daily warehouse and logistics operations . This role will be responsible for end-to-end order tracking in the WMS system, inventory management, exception handling, value-added service coordination, data reporting, and cross-functional communication with U.S. warehouses, China-based teams, and customers. The ideal candidate is bilingual in Mandarin Chinese and English , comfortable working across time zones, and able to independently identify issues, coordinate solutions, and drive operational improvements Key Responsibilities: Warehouse Operations & Execution Manage end-to-end order flow in the WMS system, including inbound, outbound, returns, and exception handling. Coordinate daily with U.S. warehouse teams to track inbound/outbound progress and execution accuracy. Monitor warehouse operating standards, including palletizing, sorting, labeling, and other handling procedures. Identify operational issues and drive corrective actions to improve warehouse execution quality. Provide on-site or remote guidance to warehouse teams on return processes, standard operating procedures, and system usage. Inventory Management & Counting Coordinate low-stock and cycle count requests to ensure inventory accuracy. Develop and follow up on full physical inventory count plans. Monitor count execution progress and ensure issues are resolved in a timely manner. Work with warehouse teams to improve inventory accuracy and bin-location management. Order Exception Handling Resolve order-related exceptions, including address issues, labeling problems, pickup exceptions, and system errors. Manage customer pickup orders from end to end, including Bill of Lading verification, release control, and pickup scheduling coordination. Follow up on logistics channel and carrier exceptions, coordinating with warehouses and carriers to resolve delivery and transportation issues. Value-Added Services & Quotation Management Prepare quotations for non-standard warehouse value-added services. Follow up on customer customization requests and coordinate execution with warehouse teams. Monitor the quality and completion of value-added service instructions. Customer & Cross-Department Coordination Communicate with China-based customer service teams via DingTalk/WeChat to move order requests and value-added service requirements forward. Coordinate across internal teams and external warehouse partners to ensure smooth daily operations. Support customer-facing communication when needed to clarify order status, inventory issues, or service requests. Data Analysis & Cost Control Prepare, summarize, and share weekly operational reports. Provide data analysis to support business decisions and operational improvements. Prepare monthly and quarterly warehouse data review reports. Track operational issues and recommend process improvements to improve efficiency and accuracy. Daily Coordination & Emergency Response Handle frequent cross-time-zone communication with China-based teams, U.S. warehouses, and customers. Respond to urgent issues such as system errors, order exceptions, inventory discrepancies, …

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