Warehouse Line Lead

Job Description: We are seeking a Line Lead who will be responsible for overseeing the daily packing line operation at our Michigan fulfillment facility. This role is pivotal to the success of our team-combining hands-on packing responsibilities with frontline leadership, real-time decision-making, and direct communication with supervisors to ensure every order ships accurately and on time. Specific Responsibilities: Packing Operations Pick and pack customer orders accurately according to packing slips and system instructions. Ensure products are packed to meet cold chain requirements, including proper use of insulation, ice packs, and temperature-sensitive materials. Safely handle and work with frozen gel packs and dry ice blocks in accordance with cold chain protocols and safety procedures. Meet daily pack-out targets aligned with carrier pickup windows (cutoff times vary by carrier and facility). Verify order accuracy of product, quantity, labeling, and packaging before sealing. Apply shipping labels and carrier-specific documentation correctly. Maintain a clean, organized, and safe work area in compliance with cold storage and food safety standards. Line Leadership & Oversight Oversee the full packing line operation on a daily basis, ensuring workflow runs smoothly, efficiently, and on schedule. Maintain ongoing communication with all team members regarding daily schedules, assignments, and any real-time changes. Take time-sensitive operational decisions to keep the line moving and prevent carrier pickup delays escalating to supervisor only when necessary. Track and document order cancellations, packing , discrepancies, and any irregularities, reporting findings accurately to the supervisor. Operate and manage tech scanning equipment used in the packing and fulfillment process; ensure accurate scan rates and data integrity. Communicate any order discrepancies, damaged product, or supply shortages to a supervisor promptly. Assist with receiving, inventory counts, and restocking as needed. Follow all company SOPs, food safety guidelines, and OSHA regulations. Report line pace and order accuracy metrics back to the supervisor regularly throughout the shift. Serve as a floater when needed-covering any open position on the packing line due to absences or operational gaps to prevent bottlenecks. Identify when the team is falling behind on pack-out targets and step in to provide direct support and redirection to recover pace. Lead by example: set the tone for focus, speed, accuracy, and team morale to drive collective success. Foster a positive, collaborative team environment where every member feels supported and accountable. What You Bring: Ability to work in a cold storage environment, including extended exposure to freezing temperatures. Ability to stand for extended periods and lift up to 50 lbs repeatedly. Strong attention to detail and commitment to order accuracy. Ability to work at a fast pace and meet time-sensitive carrier cutoffs. Reliable attendance punctuality is critical due to daily carrier pickup schedules. Basic ability to read and follow written instructions, packing slips, and labels. Prior experience in warehouse, packing, or fulfillment operations required. Demonstrated leadership ability — experience leading a team, even informally, is a strong plus. Strong communication skills; able to relay information clearly and calmly under pressure. Comfortable operating scanning and fulfillment technology with accuracy and speed Problem-solving mindset with the ability to make quick, sound decisions in a fast-paced environment. Schedule: Early morning shifts beginning between 4:00 AM - 5:00 AM. 4-day work week schedule. Overtime required as needed to meet operational and carrier deadlines. Pay: $17.00 - $25.00 per hour Expected hours: 40.0 – 50.0 per week Benefits: Dental insurance Health insurance Vision insurance Work Location: In person

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