Warehouse Lead

Job Overview The Warehouse Lead is a working member of the warehouse team who also owns the last check before product leaves the building. The Lead performs final order verification, schedules and coordinates outbound shipments, prepares packing slips and bills of lading, confirms every outgoing shipment is invoiced, and investigates delivery issues and damages. This role performs all Warehouse Team Member duties plus the Lead duties listed first below. Purchasing, inventory control, delivery driver oversight, and fulfillment planning sit with the Warehouse & Packaging Supervisor. Food safety programs, traceability documentation, SOP sign off, KPI reporting, and CFIA compliance sit with the Product & Operations Manager. Areas of Responsibility Final Verification & Outbound Shipping Perform final order verification prior to shipment to confirm correct products and quantities Schedule and coordinate all outbound shipments Prepare packing slips, bills of lading, pallets, and boxes as required Ensure all outgoing shipments are invoiced and meet established shipping standards Delivery Issues & Damages Investigate delivery issues, damages, or complaints and implement corrective actions Order Fulfillment (Pick, Pack & Ship Support) Pick products accurately from inventory according to approved sales order pick lists Pack orders in accordance with established order fulfillment and shipping packaging standards Organize completed orders by courier, pickup method, and delivery schedule Perform visual checks to confirm correct products and quantities prior to shipment Ensure all orders include the required documentation (packing slip and invoice) Store completed packing slips as required for traceability and discrepancy resolution Booking of couriers and shipping companies based on priorities and cutoff timelines of third-party partners. Escalate missing items, build assemblies, or order discrepancies to the Warehouse & Packaging Supervisor immediately Inventory Handling & Accuracy Retrieve products accurately from inventory using FIFO (First In, First Out) principles Maintain inventory accuracy by handling products carefully and storing them in designated locations Participate in inventory integrity activities including cycle counts and audits as scheduled Notify the Warehouse & Packaging Supervisor of low PAR levels or inventory discrepancies Properly shrink-wrap, label, and store pallets not required for daily shipping Shipping & Receiving Support Assist with organizing and staging outbound shipments Load and unload goods safely from delivery vehicles and courier pickups Assist delivery drivers with loading and unloading as required Receive inbound warehouse shipments and verify contents against shipping documentation Label and store received items in assigned warehouse locations Food Safety, Cleanliness & Facility Standards Follow all food safety, sanitation, hygiene, and GMP procedures applicable to warehouse operations Participate in pre-operational checks and scheduled cleaning tasks as assigned Maintain a clean, safe, and organized workstation and shared warehouse areas Handle products in a manner that protects food safety, traceability, and product integrity Report safety, quality or equipment concerns/repairs immediately to the Warehouse & Packaging Supervisor or Product & Operations Manager Training, Compliance & Professional Conduct Read, understand, and comply with all warehouse-related SOPs and training materials contained in the Warehouse Team Training Binder Complete all required training and sign acknowledgment forms as assigned Follow procedures related to inventory handling, shipping, sanitation, hygiene, and workplace safety Communicate respectfully and professionally with supervisors and team members Support a positive team environment by working collaboratively and avoiding gossip or speculation Escalate concerns, issues, or questions directly to the Warehouse & Packaging Supervisor You’re a great fit if you hav…

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