Warehouse Lead

The Warehouse Lead is responsible for overseeing all inbound and outbound d warehouse activities, ensuring accurate receipt, processing, and storage of inbound freight, timely, and efficient order fulfillment while leading a team of 3–10 warehouse associates. This role plays a critical part in maintaining inventory accuracy, meeting operational KPIs, and fulfilling specific client requirements in a fast-paced distribution environment. Key Responsibilities Inbound Operations & Inventory Control Oversee all inbound freight activities, including unloading, verification, scanning, and put-away of product Verify inbound shipments against carrier manifests, bills of lading, and purchase orders Ensure accurate scanning and system entry of all inbound freight Direct the put-away of product into designated reserve and storage locations in accordance with warehouse standards Identify and resolve discrepancies, damages, or shortages in a timely manner Oversee the picking of outbound customer orders in accordance with pick tickets, system instructions, and client requirements Verify the accuracy of picked orders to ensure correct product, quantities, and condition prior to shipment Ensure orders are properly staged, labeled, and prepared for shipping in designated outbound lanes Oversee the loading and shipping of outbound orders in compliance with carrier, client, and safety standards Identify and resolve order discrepancies, shortages, or damages before shipment Team Leadership & Supervision Lead, train, and supervise a team of 3–10 inbound associates Assign daily workloads and prioritize inbound tasks to meet operational deadlines Monitor team performance and provide coaching to ensure safety, accuracy, and productivity Enforce warehouse safety procedures and company policies Carrier & Scheduling Coordination Schedule inbound carrier appointments and manage dock flow to maximize efficiency Communicate with carriers, transportation partners, and internal teams to resolve inbound issues Ensure timely receipt of freight to support downstream warehouse operations Coordinate with transportation partners and carriers to ensure on-time outbound departures Manage shipping schedules and dock activity to maximize throughput and efficiency Ensure shipping documentation is accurate and completed in a timely manner Performance Management & KPI’s Track, maintain, and report inbound and outbound activity KPI’s including productivity, accuracy, turnaround times, pick accuracy, order completeness, throughput, and on-time shipment Ensure inbound operations meet service level agreements (SLAs) and customer expectations Support continuous improvement initiatives to enhance inbound efficiency and quality Ensure outbound operations meet service level agreements (SLAs) and customer expectations Support continuous improvement initiatives to optimize outbound processes and reduce errors Client & Customer Requirements Execute and maintain client-specific inbound and outbound requirements and compliance standards Serve as a point of contact for inbound/outbound-related client issues or escalations Ensure inbound/outbound processes align with contractual obligations and customer service expectations Qualifications & Requirements 3–5 years of experience working in a fast-paced warehouse or distribution environment Prior experience in an inbound, receiving, or inventory control role preferred Demonstrated leadership experience overseeing hourly warehouse staff Strong understanding of inbound logistics, carrier documentation, and warehouse systems Experience with RF scanning and warehouse management systems (WMS) Ability to manage multiple priorities in a high-volume environment Strong attention to detail and commitment to accuracy Effective communication and problem-solving skills Ability to work flexible hours as required by operational demands

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