Warehouse General Manager

Position Overview We are seeking a results-driven General Manager to lead a high-volume cross-dock facility focused on unloading inbound containers and loading outbound containers in a fast-paced 3PL environment. This role is responsible for operational execution, labor planning, safety leadership, financial performance, and accurate operational reporting within a Cost Per Unit (CPU) model. The ideal candidate thrives on the dock floor, understands container flow, and can balance service excellence with cost discipline. Key Responsibilities · Lead daily inbound container unload and outbound container load operations · Manage dock flow, door scheduling, staging, and yard coordination · Build and execute labor plans aligned to forecasted container volume · Drive productivity standards (units per hour, load efficiency) · Control overtime and labor costs to meet CPU financial targets · Ensure 100% on-time outbound departures · Maintain strong safety culture across forklift and dock operations · Coach and develop Supervisors, Leads, and Associates · Prepare and deliver accurate, timely daily performance reports (volume, labor, productivity, cost, service metrics) · Ensure reporting integrity and data accuracy across WMS and financial tracking systems · Communicate operational performance clearly to senior leadership and clients Performance Expectations · Achieve productivity and cost targets · Maintain high load accuracy and low damage rates · Protect margin through disciplined labor management · Deliver consistent service during peak volume periods · Provide timely, error-free operational reporting · Foster a culture of accountability, safety, and continuous improvement Qualifications · 5+ years warehouse or distribution leadership experience · Experience in cross-dock, container, or high-volume dock operations · Poven labor planning and workforce management skills · Strong financial awareness (cost control, productivity metrics) · Experience leading supervisors and multi-shift teams · Demonstrated experience in performance reporting and data accuracy · Strong communication and client-facing capability Pay: $85,000.00 - $105,000.00 per year Benefits: Dental insurance Health insurance Life insurance Paid time off Vision insurance Work Location: In person

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