Warehouse & Fulfilment Assistant

Position Overview Rachel Barri Designs is seeking a highly organized, detail-oriented, and motivated Warehouse & Fulfilment Assistant to join our growing team. As a Warehouse & Fulfilment Assistant, you will play an essential role in ensuring our customers and wholesale partners receive their orders accurately, efficiently, and beautifully packaged. This position supports the day-to-day operations of our warehouse, including order picking and packing, inventory organization, receiving shipments, and maintaining an efficient fulfilment process. The ideal candidate is a team player who thrives in a fast-paced environment, takes pride in their work, and understands the importance of accuracy, organization, and attention to detail. Key ResponsibilitiesOrder Fulfilment & Shipping Pick, pack, and prepare daily retail and wholesale orders accurately and efficiently. Ensure all orders are properly checked for accuracy, quality, and completeness before shipping. Package needlepoint canvases, threads, accessories, and other products according to company standards. Prepare shipping labels and documentation using Shopify and other fulfilment platforms. Assist with processing large wholesale orders, pre-orders, and seasonal order volumes. Ensure orders are fulfilled within established timelines and communicate any issues or delays to the Fulfilment Manager. Maintain a high standard of presentation and care when packaging customer orders. Inventory Management & Organization Receive, unpack, count, and organize incoming inventory and shipments. Verify incoming products against packing slips and purchase orders, reporting any discrepancies. Assist with inventory counts, stock checks, and regular inventory audits. Replenish picking locations and ensure products are stored in their designated areas. Maintain accurate inventory records and assist with inventory adjustments as directed. Identify and report damaged, missing, or incorrectly labelled merchandise. Help maintain an organized, clean, and efficient warehouse environment. Warehouse Operations Support the daily workflow of the warehouse to ensure orders are processed efficiently. Maintain cleanliness and organization of packing stations, shelving, storage areas, and shared workspaces. Assist with assembling kits, preparing product bundles, labelling merchandise, and other special projects. Monitor packaging supplies and communicate when replenishment is required. Follow established warehouse procedures, quality-control standards, and workplace safety guidelines. Assist with preparing inventory and shipments for markets, events, and special promotions. Support the Fulfilment Manager and wider operations team with additional warehouse-related tasks as required. Teamwork & Communication Work collaboratively with the fulfilment, retail, and operations teams to support daily business needs. Communicate inventory discrepancies, fulfilment challenges, and operational concerns in a timely manner. Follow instructions, prioritize assigned tasks, and meet daily productivity expectations. Demonstrate flexibility and a willingness to assist during busy periods. Contribute to a positive, respectful, and solution-oriented team environment. Qualifications & Skills Previous experience in warehouse operations, order fulfilment, shipping, or inventory management is an asset. Strong organizational skills and exceptional attention to detail. Ability to work efficiently while maintaining accuracy and quality. Comfortable working in a fast-paced environment with changing priorities. Basic computer skills; experience with Shopify or similar inventory and fulfilment systems is an asset. Strong communication skills and the ability to work both independently and as part of a team. Reliable, punctual, proactive, and willing to take initiative. Ability to perform physical warehouse duties, including standing for extended periods, bending, reaching, and lifting packages safely. An interest in needlepoint, crafting, or…

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