Warehouse Fulfillment & Customer Experience Assistant

Warehouse Fulfillment & Customer Experience Assistant Sabrepak Ltd. | Oakville, ON | Full-time Sabrepak manufactures and distributes labels, printed tape and packaging supplies to customers across Canada. We’re looking for a dependable, organized person to join our Toronto-area team in Oakville. This is a hybrid warehouse and customer service role , combining hands-on fulfillment with order processing and customer support. You’ll help customers from order placement through delivery while supporting the warehouse work that gets their orders out accurately and on time. This position offers an opportunity to learn the business, take on increasing responsibility and grow toward a supervisory or management role. Customer Service & Order Support Assist customers by phone, email and in person with friendly, professional service. Enter and process customer orders, confirming products, quantities, pricing and delivery details. Coordinate with Sales and Production to confirm stock availability, production status and ship dates. Provide order confirmations, shipping updates and tracking information. Follow up proactively on outstanding orders and advise customers of delays using dates confirmed with Production or the fulfillment team. Handle routine order changes, shortages, returns and delivery concerns, escalating issues when needed. Support standard product inquiries and quotations within established pricing guidelines. Maintain accurate customer records, order details and follow-up notes. Welcome customers collecting orders and ensure pickups are ready and accurate. Warehouse Fulfillment & Inventory Pick, pack and prepare customer orders for shipment. Receive incoming goods, verify quantities and condition, and report discrepancies. Arrange courier and carrier shipments and prepare shipping paperwork. Load, unload and put stock away safely. Maintain accurate inventory records and assist with stock checks and cycle counts. Coordinate pickups and deliveries with customers and carriers. Keep the warehouse clean, organized and safe. What We’re Looking For Strong customer service and communication skills. Good organization, attention to detail and follow-through. Comfortable switching between computer work, customer inquiries and physical warehouse tasks. Confidence using email, order entry systems and other business software. A dependable team member who takes initiative and flags problems early. Customer service, order processing, shipping or inventory experience is an asset. Ability to safely perform the physical duties of the role, with accommodation where needed. Forklift experience is an asset. Opportunity to Grow As you learn our products, systems and operations, you’ll have the opportunity to take greater ownership of customer service and fulfillment. For the right person, this could develop into coordinating daily operations, training staff and progressing toward a supervisory or management position at our Oakville location. Advancement will depend on demonstrated performance, judgment and business needs. Pay: $20.00-$30.00 per hour Expected hours: 40.0 per week Benefits: Dental care Extended health care On-site parking Vision care Work Location: In person

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