Warehouse Dock and Delivery Team Member - 3rd Shift - Dollywood Theme Park - Full Time Seasonal

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties; all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Warehouse Dock and Delivery Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Warehouse Dock and Delivery Team Member checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Warehouse Dock and Delivery Team Member maintains appropriate receiving for inbound freight, loads and delivers stock and packages to merchandise shops, games facilities and other divisions in accordance with safety guidelines and Dollywood procedures. This host will also provide operational support and facility upkeep while providing excellent customer service to guests.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable

Summary of Essential Functions and Responsibilities

• Pick up and deliver in an organized manner on a daily basis to all Dollywood properties and other locations as needed, communicating shortages to warehouse leadership as appropriate
• Support the daily operation of the Dollywood Warehouse including, but not limited to, receiving and processing inbound freight, auditing, loading and delivering within all Dollywood properties, packing and preparing outbound shipments, scheduling inbound and outbound shipments
• Must be able to safely operate heavy equipment such as forklifts, pickers, etc. in addition to various sizes of delivery trucks; appropriate training will be provided
• Maintain a high degree of attention to detail and concentration to sustain an ordinary routine with minimal supervision
• Operate vehicles and equipment in an efficient manner and follow all policy and procedures of the Dollywood Company
• Represent the Dollywood Company in a friendly and professional manner to guests, vendors, suppliers and fellow Hosts
• Support all teammates with words, behavior and actions that are in alignment to attain locations budgeted profit and maintain a positive work environment
• Follow all Merchandise Operational Policies and Procedures effectively and adhere to all Merchandise Safety Guidelines. Report any safety issues to their immediate supervisor immediately
• Host will ensure they are up to date on all company and divisional communications through communication boards and binders
• Protect the privacy and security of our guests and coworkers, including PCI compliance

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Minimum of 18 years of age
• High School Diploma or equivalent
• Previous warehouse work preferred
• Computer experience operating Microsoft Office Programs, inventory systems preferred
• Must have a valid driver’s license with proof of auto liability insurance
• Must successfully complete a pre-employment background check including motor vehicle
• Driver's license and acceptable driving record required

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must maintain a professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to comprehend instructions and retain information
• Able to perform duties consistently while creating a safe and secure environment for hosts and guests
• Able to be flexible and handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively with Guests and Hosts using approved methods of communication
• Able to tolerate various temperatures while working indoors and outdoors
• Able to meet the physical demands of the job
• Able to lift up to 50 lbs with assistance

Physical and Cognitive Requirements  

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting 
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions 
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.