Warehouse Customer Service Supervisor

Candidates must complete an application at: https://jobs.jobvite.com/cjlogisticsamerica/job This position is not eligible for visa sponsorship or support for work authorization. Lift Your Career to New Heights with CJ Logistics! Are you passionate about warehouse operations and ready to make a global impact? At CJ Logistics, we're on the hunt for exceptional talent to keep our operations running smoothly, and we’re excited for you to join us in this critical role. Help us build a dynamic, diverse, and engaged workforce that makes a difference every day. Ready to be part of something special? Let's get started! At CJ Logistics , we’re looking for a Warehouse Customer Service Supervisor to oversee daily warehouse customer operations, assign tasks, and coach team members to ensure efficiency and accuracy. This role is ideal for someone with strong leadership skills who enjoys problem-solving, training, and improving processes. Position Overview: The Customer Service Supervisor is responsible for interfacing with the customer to align customer expectations and operational performance. The Customer Service Supervisor will collaborate with the operations, inventory and quality teams to ensure all inventory and quality management issues are identified and resolved appropriately. The Customer Service Supervisor will also provide supervision for the Customer Service Specialists. Essential Duties & Responsibilities Provide data and reporting to the customer, including regular KPI reporting and commentary Produce and deliver reporting using standard CJ Logistics tools in the areas of carrier performance, inbound load quality, consignee performance and volume spike impact (space, profile effects, balancing) Follow up on late orders, product availability, carrier rescheduling Address customer requirements shortcomings – quality concerns, volume spikes, etc. Handle all customer requests for exception management with Operations Review forecast data provided by the customer with Operations Inventory Evaluate demand against open orders Collaborate with the customer on builds Review labor planning with Workforce Management; analyze underperforming or inefficient builds Requirements and Qualifications Bachelor’s degree Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Access) Proven ability to analyze data and provide recommendations based on analysis Strong interpersonal and communication skills 2 years of supervisory experience Ability to travel as needed Training & Development: Guided Warehouse Operations & Leadership Training Training in Safety & Compliance, Conflict Resolution, and Employee Relations Hands-on experience in workplace culture and leadership communication Ready to Elevate Your Career? Join us at CJ Logistics and be a part of something bigger. With our guided training and supportive team, you'll have everything you need to succeed. Let’s move forward together! Pay, Benefits and More: Pay Range: $65,000 - $75,000 annually Schedule: Monday - Friday 8:00 am -5:00 pm business hours - Availability outside of office hours as needed Competitive Compensation Package Comprehensive Benefits - Enjoy full health insurance (medical, dental, and vision), 401(k), life insurance, tuition assistance, PTO, and so much more! Exciting Growth Opportunities - Be part of a company that’s on the rise, with a proven track record of success and plenty of room for advancement. Collaborative Environment - Your ideas and feedback are always welcome. High-Performance Culture - We embrace a growth mindset and continuous improvement - come be a part of it! CJ Logistics About Statement: At CJ Logistics America, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows tha…

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