Warehouse Coordinator / Lead Hand

We're looking for a dependable, organized and customer-focused Warehouse Coordinator to support our Weir Minerals account in Ottawa. This is a great opportunity for someone who enjoys being hands-on in warehouse operations, takes ownership of their work and is ready to take on additional responsibility by helping coordinate the daily activities of a team. About the Role As our Warehouse Coordinator, you'll play an important role in keeping daily warehouse operations running safely, accurately and efficiently while delivering exceptional service to our customer. You'll serve as the primary day-to-day contact for the Weir Minerals account, coordinate warehouse activities, provide work direction to team members and ensure that receiving, inventory management, order processing and shipping activities are completed accurately and on time. This is a hands-on working leadership role. You'll work alongside the team while helping organize priorities, solve problems, maintain standards and ensure the customer receives the service they expect. What You'll Be Responsible For Warehouse Coordination & Daily Operations Coordinate daily warehouse activities, including receiving, put-away, storage, picking, packing, shipping and inventory movements. Assign and prioritize daily work, communicate expectations and follow up to ensure tasks are completed accurately and on schedule. Work alongside warehouse team members to support operational activities and meet customer requirements. Monitor workflow, identify potential delays or disruptions and make appropriate adjustments within established procedures and authority. Ensure warehouse activities are completed in accordance with standard operating procedures, customer requirements and Wills Transfer's quality expectations. Maintain a clean, organized and efficient warehouse environment. Customer Service & Account Coordination Act as the primary day-to-day liaison for the Weir Minerals account, providing responsive, professional and reliable customer service. Process customer orders and inventory transactions using SAP and other applicable warehouse systems. Respond to customer inquiries, provide order and shipment updates, and coordinate the timely resolution of service issues. Coordinate inbound and outbound transportation requirements, working with carriers and internal partners to ensure smooth movement of goods. Maintain accurate records, documentation and customer communications. Track and report key performance indicators (KPIs), identify service trends and escalate concerns as appropriate. Inventory Accuracy & Quality Coordinate and participate in cycle counts, physical inventories and inventory reconciliation activities. Ensure inventory movements, product locations and transactions are recorded accurately and in a timely manner. Investigate inventory discrepancies and work with the appropriate team members to resolve issues and prevent recurrence. Verify order accuracy, shipping documentation and compliance with customer-specific handling requirements. Identify opportunities to improve accuracy, efficiency and overall warehouse performance. Team Coordination & Operational Support Provide clear day-to-day work direction and support to warehouse team members. Reinforce established work standards, safe practices and customer service expectations. Support the onboarding, training and cross-training of employees on warehouse processes and customer-specific requirements. Identify operational challenges, provide constructive feedback and escalate employee performance or conduct concerns to the appropriate manager. Promote teamwork, respectful communication and a positive, accountable work environment. Lead by example by demonstrating professionalism, dependability and a commitment to Wills Transfer's values. Health, Safety & Compliance Follow and reinforce safe work practices, site-specific requirements and established health, safety and environmental procedures. Ensure proper use of personal pro…

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