WAREHOUSE CONTROLLER

Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do? The Key Purpose of this role is to ensure the efficient management of warehouse operations, ensuring compliance with safety, quality, and governance standards. This role oversees inbound and outbound logistics to meet internal and external stakeholder service levels. The position requires effective KPI management through robust reporting and problem-solving methodologies (e.g., 5 WHY, Abnormality Reports, SIC, OPLs, RACI, OWD, PDCA). The Warehouse Controller will implement standard operating procedures in line with DPO standards and manage VLC, ZBB, and FLC budgets according to annual targets. Key Responsibilities: Excellence Programmes Implement and ensure compliance with the DPO Excellence Program. Safety Ensure full compliance with OSHA and all relevant safety regulations. Conduct risk assessments and implement mitigation plans. Collaborate with Fleet & Safety Supervisor to maintain forklift schedules. Analyse safety performance, identify trends, and drive improvements. Lead by example to foster a culture of shared safety responsibility. Investigate incidents, determine root causes, and implement corrective actions. Develop CAPEX plans to enhance warehouse safety. Oversee onboarding and training for all warehouse staff. Ensure emergency preparedness and conduct monthly safety reviews with DC management. Complete annual risk reviews and implement mitigation strategies. Quality Ensure adherence to DPO quality standards, including GOPs. Conduct product quality induction programs for all staff. Maintain quality standards for all inbound and outbound logistics (FEFO, BB date, batch management). Ensure proper stock storage and compliance with freshness and rotation policies. Collaborate with quality teams to quarantine, inspect, and release goods. Track and analyse quality issues, working cross-functionally to improve KPIs. Manage warehouse cleanliness, pest control, cross-contamination, temperature control, and product exposure. Achieve at least 75% compliance with Global Warehouse GOP. Implement and maintain a location-based inventory system. Execute action plans to address Stock Age Index KPIs. Ensure adherence to blocking standards for non-conforming inventory. Track and improve sorting productivity and reduce breakage costs. Ensure 100% compliance with quality induction training for warehouse staff. Manage distribution returns and repacking operations in line with quality standards. Contractor/3PL Management Manage third-party contractors in line with SLAs and local legislation. Ensure contractor alignment with business strategy and foster strong business partnerships. Monitor contractor productivity and compliance with safety requirements. Statutory Compliance Ensure adherence to health, safety, and environmental standards. Maintain site housekeeping and comply with all relevant legislation. Financial Management Develop and manage budgets and forecasts. Control expenditures and minimise overtime and temporary staff usage. Authorise expenditures and ensure compliance with procurement policies. Identify and implement financial optimisation opportunities. Monitor general ledger accounts and analyse monthly financial performance. Optimise SCOH management through problem-solving. People Management Enhance team capability through coaching, training, and development programs such as SKAP, One on Ones, IDP) Manage employee performance, attendance, and leave in line with c…

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