Warehouse Associate – Customer Service & Sales

Here’s an updated Warehouse Worker Job Description that includes responsibilities at both warehouse locations, including mystery box fulfillment, pallet sales to the public, and a strong emphasis on customer service. Warehouse Worker – Customer Service & Pallet SalesJob Summary We are looking for a dependable, hardworking, and customer-focused Warehouse Worker to join our growing team! This position involves working across two warehouse locations, assisting with daily warehouse operations, order fulfillment, inventory management, and direct customer sales. Our warehouses handle a variety of liquidation merchandise, including mystery boxes, customer returns, overstock products, and pallets sold directly to the public. The ideal candidate is someone who enjoys a fast-paced environment, works well with others, takes initiative, and is comfortable interacting with customers. Strong customer service skills are essential , as this position involves helping customers browse merchandise, answering questions, and assisting with pallet purchases. Job Duties & Responsibilities Warehouse Operations Receive, unload, sort, and organize incoming shipments and liquidation pallets. Assist with loading and unloading trucks, pallets, and merchandise. Pick, pack, and prepare customer orders accurately and efficiently. Organize inventory and maintain clean, safe, and presentable warehouse spaces. Assist with inventory counts, product organization, and restocking. Safely operate pallet jacks, forklifts, and other warehouse equipment when trained and authorized. Work between both warehouse locations as needed. Customer Service & Pallet Sales Greet and assist customers shopping at our public pallet liquidation warehouse. Provide friendly, professional, and knowledgeable customer service. Answer customer questions regarding available pallets, merchandise, pricing, and purchasing procedures. Assist customers with selecting and purchasing liquidation pallets and other merchandise. Help load purchased pallets and merchandise into customer vehicles when appropriate and safe. Process customer transactions and assist with sales-related tasks. Maintain an organized, clean, and welcoming shopping environment. Communicate effectively with customers and coworkers to ensure a positive purchasing experience. Order Fulfillment & Shipping Pack mystery boxes and other merchandise according to company procedures. Verify orders for accuracy before shipping. Prepare shipping labels and organize outgoing shipments. Assist with shipping and receiving operations. Meet daily productivity goals while maintaining accuracy and quality. Requirements & Qualifications Previous warehouse, retail, customer service, or sales experience preferred. Excellent customer service and communication skills are a must. Friendly, outgoing, and comfortable interacting with the public. Dependable, punctual, and able to maintain a consistent work schedule. Ability to work independently and as part of a team. Strong attention to detail and organizational skills. Ability to perform basic math and accurately process customer transactions. Comfortable working in a fast-paced, physically demanding environment. Ability to lift and move heavy merchandise, stand for extended periods, and assist with loading and unloading. Forklift or pallet jack experience is a plus but not required. Willingness to work at both warehouse locations as business needs require. Positive attitude, strong work ethic, and willingness to take initiative. What We're Looking For We need someone who can do more than just move boxes! Our ideal team member is someone who can transition between warehouse duties and assisting customers with ease. Whether you're packing mystery boxes, unloading a truck, organizing pallets, or helping a customer make a purchase, we expect every team member to be productive, professional, and ready to help wherever needed. Customer service is a major part of this position. We are looking for …

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