Warehouse associate/Customer Service representative

WHY DO WE NEED YOU? Kaycan has an exciting career opportunity for a Warehouse Associate/Customer Service Representative based in Kelowna to join our team. This is a great chance to join a Top Employer and contribute to our growth and success. Schedule: Monday to Friday Status: Full Time, permanent, On-site Responsibilities Here’s what you’ll be responsible for in this role: Deliver an outstanding customer service experience Respond to customer inquiries through busy walk-in traffic and via phone Keep products pricing and availability up to date Supply and inform clients of pricing, credit terms as well as entering orders in the system Loading and unloading material Order Picking Forklift Driving Inventory cycle counts Collect payments for cash account orders Investigate and troubleshoot customer service issues Process special materials orders in accordance with standard procedures Maintain customer data and update changes to existing accounts in the corporate database Address client inquiries regarding status of orders, payment, refunds, etc. Forward customer leads to appropriate sales personnel Actively participate in annual physical inventory count Other duties as required. IS THIS JOB FOR YOU? Here is what’s important to have to apply: Strong team player with excellent customer service skills and able to build and maintain lasting relationships with customers 1-3 years’ experience in a similar role dealing with customer in-person 2-4 years of forklift experience Exceptional verbal and written communication skills Strong problem identification and resolution skills Computer literate; knowledge of MS Windows and Office a must Excellent organizational skills Be able to lift up to 50 lbs Enjoy working in a fast-paced environment. TO MAKE SURE NOTHING IS FORGOTTEN In 2022, Kaycan was acquired by Saint-Gobain, marking a new chapter in its history. This acquisition by a global leader in lightweight and sustainable construction strengthened Kaycan’s position in the North American market. Saint-Gobain, with its strategic investments and commitment to sustainability and innovation, has brought a new dimension to Kaycan’s expertise and reach, while preserving the legacy and core values of the family business. BENEFITS IN JOINING US Certain provinces require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer prospective candidates. The annual pay starts at $45,000. This is an active, existing vacancy. We are looking to fill this position immediately. We provide unique options to fit your unique lives! Our Total Rewards Program offers a total approach to well-being! Our amazing benefits and programs include, but are not limited to: Excellent healthcare options: Medical, vision, prescription & dental Family Focus & Balance: Parental leave, paid time-off, and Employee Assistance Program Financial Security: Company-funded Retirement Accumulation Plan - Registered Retirement Savings Plan (RRSP), Deferred Profit-Sharing Plan (DPSP), Tax-Free Savings Account (TFSA) and Employee Stock Purchase Program (PEG) Tuition Reimbursement: Continuing education for every season of your career Employee Recognition Programs LiveWell: Rewarding you for living a healthy lifestyle Be Well Be You : Our comprehensive benefits, resources, and programs platform to help you and your family be well, wherever you are in life (Emotional, Physical, Financial, and Social) Pet insurance options: Insurance plan & prescription discount program for your furry friends Perks & Savings Program : access to thousands of gift cards, in-store and online discounts, as well as cashback offers. Job Reference: CAN02063

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