Warehouse Associate

Company Overview Pella Products of Houston is an independently owned and operated distributor of Pella Corporation windows and doors serving homeowners, trade professionals, builders, and commercial customers throughout the Houston market. Our teams support the customer experience from product selection and order fulfillment through delivery, installation, service, and ongoing support. We are committed to quality workmanship, responsive communication, safe and efficient operations, and continuous improvement. By working across Sales, Customer Service, Project Coordination, Installation, Service, Warehouse, and Delivery, we strive to earn trust, strengthen customer relationships, and deliver exceptional experience consistent with our Vision and C.O.U.R.A.G.E. values. Vision and C.O.U.R.A.G.E. Values Our Vision: To be Houston's most trusted window and door partner, delivering exceptional experiences rooted in integrity and C.O.U.R.A.G.E. Caring: Showing genuine concern for customers, teammates, and our community. Ownership: Taking responsibility for our actions, decisions, and results. Unity: Working together with trust, collaboration, and a team-first mindset. Respect: Valuing each person's time, effort, and perspective. Accountability: Doing what we say and holding ourselves to high standards. Growth: Continually learning, improving, and evolving as individuals and as a team. Excellence: Going beyond expectations in the quality of our work and service. Position Summary The Warehouse Associate is responsible for receiving, storing, picking, staging, and loading window and door orders so that products reach customers and job sites accurately, on time, and undamaged. This hourly, nonexempt role combines material handling, inventory accuracy, careful product protection, and cross-functional coordination with Delivery, Installation, Service, and Customer Service. The position follows established procedures and does not have supervisory responsibility. Essential Duties and Responsibilities · Unload inbound shipments from Pella Corporation and other suppliers, and verify product against packing lists, purchase orders, and order documentation. · Inspect windows, doors, glass, hardware, and accessories for damage, shortages, or defects, and report discrepancies promptly through the appropriate channels. · Label, store, and track product accurately using the company inventory system, bin locations, and internal tracking tools. · Pick and stage orders by customer, job site, and delivery route, confirming product codes, sizes, configurations, options, and accessories. · Wrap, crate, and secure product to prevent scratches, broken glass, and frame damage during storage and transport. · Load delivery trucks and trailers in route order using straps, A-frames, blankets, and other protective equipment. · Assist customers, trade professionals, and contractors with will-call pickups in a courteous and professional manner. · Process returns, service parts, and damaged items, and route them for credit, repair, or replacement. · Participate in cycle counts and physical inventories, and help maintain accurate stock levels. · Operate forklifts, pallet jacks, and other warehouse equipment safely and in accordance with company and OSHA standards. · Keep aisles, docks, racks, and work areas clean, organized, and free of hazards. · Partner with Delivery, Installation, Service, and Customer Service to support a smooth handoff from order fulfillment to the customer. · Perform other related warehouse or operational duties as assigned. Required Qualifications · High school diploma or GED, or equivalent work experience. · One or more years of experience in warehouse, distribution, building materials, or a similar environment. · Ability to read and verify packing lists, product labels, and order paperwork accurately. · Basic math and measuring…

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