Warehouse and Shipping Clerk
Evidence Based AssociatesAbout Empower Community Care Empower Community Care is a family of mission-driven organizations delivering evidence-based behavioral health, child welfare, and community care programs and services. Our portfolio includes BSFT, Carey Group, Evidence-Based Associates (EBA), FFT LLC, MST Services, Orbis, and The Incredible Years — each advancing outcomes for children, families, and the communities we serve. Position Summary Empower Community Care is looking for a reliable, organized, and detail-oriented Warehouse and Shipping Clerk to join our growing team. This position is responsible for the day-to-day processing of orders, inventory support, receiving, warehouse organization, and shipment-related customer service, and works across multiple teams to support fulfillment needs across Empower Community Care, including its subsidiaries. The ideal candidate brings a customer-first mindset, strong organizational and time-management skills, and a drive to bring fresh, innovative ideas to continuously improve the shipping department. Key Responsibilities Inventory monitoring: Monitor inventory levels, identify low-stock items, and communicate replenishment needs before they impact order fulfillment. Order fulfillment: Accurately pick, assemble, pack, and ship customer orders, prioritizing daily work based on shipping deadlines, customer needs, and carrier pickup schedules. Cross-team coordination: Coordinate fulfillment needs and maintain clear, consistent processes for all products across Empower. Receiving: Receive incoming shipments from vendors and verify quantities and condition of products received. Inventory counts: Prepare for and conduct inventory counts. Warehouse upkeep: Maintain a clean, safe, and organized warehouse environment to support efficient receiving, storage, picking, packing, and shipping. Documentation: Archive completed orders and maintain required shipping documentation. Customer service: Respond promptly and professionally to shipment-related questions from customers and internal teams. Process improvement: Identify and recommend opportunities to reduce shipping time, shipping costs, unnecessary handling, inventory errors, and repetitive manual work. Administrative support: Perform general office and administrative duties, including data entry, maintaining and updating records, reviewing video and digital content for accuracy and quality, answering and directing phone calls, responding to routine inquiries, organizing files and documentation, and providing additional administrative support as needed. Travel: Travel as needed between the warehouse and vendors; mileage reimbursed according to company policy. Required Qualifications Shipping & packaging knowledge: Basic knowledge of packaging and shipping procedures, and an understanding of warehouse organization and inventory fundamentals. Organizational skills: Strong organizational and time-management skills, with strong attention to detail and a commitment to order accuracy. Technical skills: Working knowledge of Microsoft Office products. Equipment experience: Experience using a pallet jack. Physical requirements: Ability to consistently lift and move boxes weighing approximately 35–40 pounds. Driving: Valid driver's license, required for occasional local travel between the warehouse and vendor sites. Preferred Skills & Experience Relevant experience: At least one year of warehouse, shipping, fulfillment, or related experience. Systems experience: Experience with electronic inventory or order-management systems. Additional Requirements Background Check: Employment is contingent upon successful completion of a background check, consistent with applicable law and Empower's standard hiring practices. Confidentiality: This role may involve exposure to confidential organizational, financial, and/or clinical program information. The employee must maintain strict confidentiality and comply with Empower's internal data governance and confidentiality pol…