Warehouse Account Manager

Job Summary The Warehouse Account Manager reports directly to the Director of Warehousing and Regulatory Compliance and is responsible for managing customer inventory, shipping, receiving, and warehouse account activities. This position supports efficient warehouse operations, regulatory compliance, accurate inventory management, and excellent customer service. Key Responsibilities · Oversee inventory transactions, product receipts, shipment preparation, and inventory records. · Coordinate orders and shipments for field teams, ensuring accurate shipping documentation, bills of lading, labels, and required paperwork. · Maintain customer accounts, respond to inquiries, resolve complaints, and build strong customer relationships. · Maintain shipping and receiving records, complete all required regulatory documentation. · Conduct inventory counts, reconcile discrepancies, and maintain accurate records. · Manage customer accounts by understanding and maintaining familiarity with each customer's handling agreements, terms, conditions, and specific requirements. · Perform warehouse account invoicing activities as part of month end closing process. Qualifications and Experience · Prior warehouse, inventory, shipping, receiving, or customer service experience preferred. · Proficiency with inventory systems and Microsoft Word and Excel preferred. · Knowledge of hazardous materials handling, storage, and shipping requirements preferred. · Familiarity with applicable ATF, DOT, and DHS regulations and workplace safety requirements preferred. · Excellent verbal and written communication skills. · Strong organizational skills with the ability to prioritize tasks, manage multiple responsibilities, and meet deadlines. · Resourceful problem-solver who takes initiative, anticipates needs, and proactively addresses challenges. · Self-motivated, dependable, detail-oriented, and committed to teamwork, accountability, and customer satisfaction. Education · High school diploma or equivalent required. · Some college coursework or a two- or four-year degree preferred. · Additional computer or software training is a plus. Join our team and help deliver efficient warehouse operations, accurate inventory management, and outstanding customer service. Benefits: 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Parental leave Retirement plan Vision insurance Work Location: In person

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