VP Operations - Midwest/West

VP OPERATIONS CHICAGO, ILLINOIS THE BEST PEOPLE IN THE WORLD. THE BEST-ISH BAGELS IN THE WORLD. OUTTA THIS WORLD OPPORTUNITY. DEEPER THAN BAGELS Call Your Mother is the Jew-ish deli where Boca meets Brooklyn, grandma-level hospitality meets seriously good bagel sandwiches, and hard work meets face-melting vibes. Husband-and-wife team Andrew and Chef Dani built Call Your Mother around a simple idea: make scrumptious, nostalgic food and unforgettable experiences without being bougie or taking ourselves too seriously. From our first little farmer’s market stand in 2018, to shops across the DMV, Colorado, Chicago, and Philadelphia in 2026, we’re spreading carb love all over the map and our ovens are just getting warmed up! We’ll take bagels to mars if the locals are hungry up there. WE’RE HIRING A VICE PRESIDENT OF OPERATIONS, BASED IN CHICAGO The Vice President of Operations will oversee operational excellence across all CYM shops in our Chicago and Denver markets, focusing on optimizing day-to-day shop operations, driving efficiency, and ensuring that each location reflects CYM’s vibrant culture. Beyond operational management, this role is key to creating exceptional guest and team experiences rooted in CYM's core values and will support our future growth in the midwest and mountain west markets. As a culture champion, the VP will work closely with shop leaders, district managers and directors of operations to foster an inclusive, fun, and high-energy environment where team members feel supported and guests feel connected to the CYM community. With a focus on growth, the VP will continuously seek innovative ways to enhance systems and processes that deliver consistency and excellence, ensuring that every CYM shop delivers high-quality food and service while maintaining its unique personality. The VP of Operations will play a critical role in driving financial performance and managing key metrics, including labor costs, food costs, operational KPI’s, and overall profitability. By aligning operational strategies with financial goals, the VP will ensure that CYM’s growth is both sustainable and profitable. As a collaborator and team leader, this role will partner with other senior leadership including Finance, People, and Culinary teams to achieve company goals. This role reports to our COO and will collaborate with SVP Operations and other Operational Leadership. This role is vital to taking CYM to the next level, helping to guide the company through its expansion while staying true to its roots. The ideal candidate will combine expertise in multi-unit restaurant operations with strong leadership to elevate CYM’s guest experience and operational standards, driving success in a fast-paced environment. If you’re picking up what we’re laying down, keep reading! YOU'LL CRUSH THIS ROLE IF YOU... Have 10 years of experience in multi-unit restaurant operations (QSR preferred), with at least 5 years in a senior leadership role. Have direct oversight of a minimum of 15 locations and $30mm in revenue or indirectly for at least 2 years. Proven experience leading and managing large teams in a fast-paced, high-growth environment. Have a strong understanding of restaurant operations, including food safety, inventory management, labor optimization, and guest service. Demonstrate the ability to drive operational improvements, increase efficiency, and achieve business goals. Bring excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate with cross-functional teams. Have strong problem-solving skills, with the ability to make data-driven decisions and adapt to changing priorities. Are passionate for delivering an exceptional guest experience and upholding CYM’s commitment to quality and community. Can travel frequently to oversee operations in multiple markets. Are digging our BIG V.I.B.E.S. (Vibrancy, Integrity, Belonging, Energy, …

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