VP of Operations

ABOUT HIP ECOMMERCE Hip eCommerce is building the world's first truly tech-driven collectibles auction house. We consign comic collections from collectors across the country, from a few key books to tens of thousands at a time, and sell them through our own auctions. Today we sell and ship more than 80,000 consigned comics every month. Our image recognition and AI instantly identify, grade, and price any comic book, our custom-built AI comic experts and sales agents help our team close and manage thousands of consignment deals a month, and our custom warehouse systems, AI, and barcode tracking turn massive collections into sold and shipped orders. We also operate three marketplaces, HipComic.com, HipStamp.com, and HipPostcard.com, where hundreds of thousands of collectors around the world buy, sell, and collect, along with the My Collection: Comic Scanner app and the new My Collection Pro. Our vision is to know where every collectible is in the world, who has it, who wants it, and use technology to bring them together. We're a fast-growing, VC-backed team of avid collectors across the United States and the Philippines, known for our vibrant culture and community, and our people are our strongest asset. POSITION SUMMARY We're a team of about 40 people (across the US and Philippines) with real traction and more opportunity than our current Executive team can execute alone. We need a senior, strategic operator to join the Executive Team and turn that opportunity into results. As VP of Operations, you'll own the engine that turns incoming collections and orders into happy collectors, sellers and consignors across the whole company: our Raleigh warehouse and fulfillment operation, Customer Support for the entire business, and the many systems that hold it all together. You'll lead through two strong managers. The Warehouse Manager runs the warehouse floor day to day, and the Customer Support Manager leads support for every marketplace, the app, and our direct customers and consignors. Your job is to set the standard, raise the bar, and make the whole operation measurably better, so it can keep up with our growth plans and ad spend. You'll also be the CEO's go-to partner and strategist. You'll take on important projects across the company and bring in the right people to deliver them. You'll set your own goals, hold yourself to them, and help shape the strategy and partnerships that get us to our vision. HOW YOU'LL SPEND YOUR TIME Operations & Fulfillment Own the Consignment-to-Collector Flow: You own every step from the collector's first box to the buyer's doorstep: intake, scanning, listing, labeling, auction, picking, packing and shipping, at 80,000+ comics a month and climbing. Every step has a per-person quota. Your job is to get the team to 100%, hold people accountable, and keep raising the bar to continuously increase efficiency and gross profits. Inventory, Security & Shipping: Set auction-house standards for how we protect and ship one-of-a-kind collectibles, and level up the Warehouse Manager and team to meet them every day. Customer Support Support for the Whole Company: Through the CS Manager, oversee support for all three marketplaces, the My Collection app and Pro, our direct orders and our consignors. Set the standards for response time, resolution and satisfaction, make sure the team is staffed and trained to meet them, and turn what customers tell us into fixes in process, policy and product. Build Trust & Safety: We're moving payments into our marketplaces, so buyers will pay us instead of paying sellers directly through PayPal. You'll lead the operations side of that change, building our Trust & Safety program and team from the ground up: fraud prevention, seller verification, disputes and chargebacks, and buyer protection. Every buyer and seller should feel safe transacting with u Systems & Automation Company Systems Owner: Own the systems that run the company, including project management, warehouse management,…

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