VP of Operations

Description: JOB SUMMARY: The General Manager reports directly to the President and leads the Watertown, Connecticut location. This role translates company strategy into daily execution and is accountable for site performance in safety, quality, delivery, cost, employee engagement, and customer satisfaction. As a member of the Leadership Team, the General Manager establishes operational controls, reporting systems, and performance expectations to improve profitability, workforce development, manufacturing efficiency, and long-term business sustainability. The role collaborates with Sales, Finance, Engineering, Human Resources, Quality, and Operations across locations. ESSENTIAL DUTIES & RESPONSIBILITIES: Operational Leadership & Strategy: Lead daily site operations and align departmental priorities, resources, and execution with company strategy. Promote a culture of safety, accountability, teamwork, and continuous improvement. Establish and monitor performance indicators for safety, quality, on-time delivery, labor efficiency, inventory accuracy, first-pass yield, productivity, and profitability. Use operational reports and dashboards to identify performance gaps, assign corrective actions, and monitor results. Process & Financial Performance: Manage site operational budgeting, labor planning, cost controls, and financial performance in collaboration with Finance and within approved authority. Lead initiatives to reduce waste, improve workflow, standardize processes, and apply lean manufacturing principles. Coordinate production priorities and resource planning across departments and locations to support customer commitments. Evaluate and implement approved technology, automation, and AI-enabled tools where appropriate to improve efficiency and reduce non-value-added work. Safety, Quality & Customer Collaboration: Manage and continuously improve the site safety program in coordination with designated company resources; ensure adherence to applicable company policies and safety and environmental requirements. Ensure site adherence to applicable quality management systems and ISO requirements; support audits, root cause analysis, corrective actions, and continuous improvement. Partner with Sales, Engineering, Quality, and customer-facing teams to address customer needs, delivery commitments, product quality, and issue resolution. Leadership & Talent Development: Lead and mentor department managers and operational leaders to improve accountability, consistency, and professional development. Develop succession plans and leadership development initiatives to strengthen organizational depth and business continuity. Partner with Human Resources on workforce planning, employee Requirements: SUPERVISORY RESPONSIBILITIES: Provide site-level leadership and oversight of department managers and operational leaders within the assigned reporting structure. Establish performance expectations, provide regular feedback, and assess development needs in coordination with Human Resources and company leadership. QUALIFICATIONS: Required Skills & Competencies: Strong business acumen and understanding of manufacturing operations, finance, quality systems, supply chain, customer service, sales support, and workforce management. Ability to lead operational change, build trust, and develop accountability and employee engagement across organizational levels. Proficiency in manufacturing metrics, operational reporting, financial analysis, and cost controls. Experience implementing process improvements, lean manufacturing initiatives, and operational standardization. Ability to use ERP/MRP systems, reporting tools, and other business systems to improve operational effectiveness. Education & Experience: Bachelor’s degree in Business, Engineering, Operations Management, or a related field preferred, but not required. At least eight years of progressive leadership experience in manufacturing, printing, converting, industrial production, or a related op…

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