Volunteer Operations Coordinator

Position Overview: As part of the Operations Team, the Volunteer Operations position ensures an excellent experience for individuals who volunteer in support of the mission of Second Harvest Food Bank of East Tennessee. This is accomplished by providing operational support to volunteers during volunteer shifts. Imperative to this role is a positive attitude, strong interpersonal communication skills, and the ability to interact with individuals from a variety of backgrounds. The Volunteer Operations position may be required to complete other tasks as assigned by the Operations Department in support of Second Harvest Food Bank of East Tennessee’s mission. Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must work closely with the Development Department, the Volunteer Engagement Position, the Procurement Coordinator, and the Operations Department. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. The following duties and responsibilities are those considered to be essential but do not represent all the job functions that may be required to be performed by this position. Volunteer Engagement: Establish and maintain exemplary interactions with volunteers, donors, partner organizations, vendors, and coworkers. Ensure all volunteers have an engaging, productive, safe, and fun volunteer shift. Communicate with volunteers, staff, and community partners to encourage donations of time, food, funds, and voice. Communicate with volunteers who are not meeting job requirements and address performance issues promptly in conjunction with the Volunteer Engagement position. Works with the Volunteer Engagement position to identify volunteers who might qualify as Lead Volunteers, focusing primarily on training and performance. Volunteer Operations Logistics: Set up, coordinate, and clean up assigned volunteer projects. Speak to large groups while describing the organization and teaching a process, give tours, and work/engage with volunteers during the volunteer project. Work with Development, Agency Relations, Programs, and Operations departments to ensure project completion and accuracy. Create pallet tags for all volunteer projects. Operate forklift, trucks, and other equipment in a safe manner. Adhere to the regular schedule for cleaning the Product Recovery area. Ensure all volunteer areas are compliant with Second Harvest Food Bank of East Tennessee’s Standard Operating Procedures as well as FDA, OSHA & AIB standards for personal safety, food safety, and cleanliness at the end of each volunteer shift. Oversee all day-to-day product recovery projects (Tuesday- Saturday) Direct supervision of Lead Volunteers placed in the Clean Room, Assembly Line, and Product Recovery Area when multiple projects are running concurrently. Reporting: Document and keep track of Emergency Food Drive boxes given each month. Flexible expectations in meeting a variety of responsibilities throughout the day to ensure the success of Second Harvest Food Bank of East Tennessee. Responsible for entering pounds of volunteer lobby food barrels into Primarius weekly/biweekly. Responsible for tracking attendance, hours served, and project completion for volunteer groups (Volunteer Impact Report). Responsible for tracking and reporting monthly volunteer projects to their manager (Pounds-To-Meal-Report). Work with Inventory coordinator to ensure accurate inventory management in Primarius and efficient product recovery practices. Responsible for inventorying volunteer project supplies and communicating needs to the Purchasing Manager. Provide feedback and suggestions to the Marketing Team for volunteer recognition and retention. Qualifications: Excellent verbal communication skills Must have basic Excel, Office 365, and comp…

View the full posting and apply