Volunteer Coordinator

Position Summary The Volunteer Coordinator is the primary point of contact for volunteers and is responsible for recruiting, onboarding, scheduling, training, supervising, supporting, recognizing, and retaining volunteers who contribute to Child Creativity Lab's mission. A key responsibility of this role is overseeing and managing volunteer-supported kit assembly operations, ensuring projects are properly staffed, organized, completed accurately, and aligned with organizational priorities. Working closely with staff across departments, the Volunteer Coordinator identifies volunteer needs, coordinates assignments, maintains volunteer records, and ensures volunteers have the training, communication, and support needed to be successful. The position develops and maintains an organized volunteer program that provides meaningful volunteer experiences while effectively supporting the organization's operational, programmatic, and engagement needs. As part of the Operations team, the Volunteer Coordinator coordinates volunteer participation in kit assembly projects, special events, and other organizational activities, including corporate volunteer kit assembly events. The position is not responsible for program delivery, fundraising, warehouse inventory management, materials procurement, or corporate partnership development, though it may coordinate volunteer activities and events for established corporate partners. Essential Duties & Responsibilities 1. Volunteer Recruitment & Onboarding Recruit volunteers to support organizational programs, events, kit assembly operations, and other organizational needs. Respond to volunteer inquiries in a timely and professional manner. Screen volunteer applicants and determine appropriate placements based on organizational needs, volunteer interests, and skills. Coordinate volunteer onboarding, orientation, and training activities. Communicate organizational policies, procedures, and expectations to volunteers. Ensure volunteers complete all required applications, waivers, and documentation. Maintain an organized and efficient volunteer recruitment and onboarding process. 2. Volunteer Coordination & Scheduling Match volunteers with projects and assignments that align with organizational priorities, volunteer interests, and skills. Schedule volunteers for ongoing and short-term opportunities. Coordinate volunteer coverage to ensure staffing needs are met. Communicate schedules, assignments, and updates to volunteers. Serve as the primary point of contact for volunteer questions, concerns, and support. Adjust volunteer assignments and schedules as organizational priorities change. 3. Volunteer Support & Engagement Foster a positive, welcoming, and inclusive volunteer experience. Build and maintain strong, positive relationships with volunteers. Provide ongoing guidance and support. Monitor volunteer satisfaction and address concerns appropriately. Develop and implement volunteer recognition and appreciation efforts. Promote volunteer retention and long-term engagement. 4. Volunteer Records & Administration Maintain accurate, complete, and confidential volunteer records. Track volunteer participation, service hours, and engagement metrics. Maintain volunteer databases, spreadsheets, and reporting systems. Monitor and maintain volunteer-related forms, waivers, and documentation. Prepare volunteer reports and participation metrics as requested. Ensure volunteer records comply with organizational policies and recordkeeping requirements. 5. Volunteer Kit Assembly Operations Coordinate and oversee volunteer-supported kit assembly activities to ensure projects are completed accurately, efficiently, and on schedule. Develop volunteer staffing plans for kit assembly projects based on production needs and timelines. Work with Warehouse and Program staff to prioritize kit assembly projects and determine volunteer support requirements. Prepare materials, instructions, and workstations for volunteer kit assembly…

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