VMI / 3PL Processing Specialist Bilingual in English and Chinese

About the Role We are seeking a detail-oriented and proactive VMI / 3PL Processing Specialist to oversee and optimize our daily third-party logistics and vendor-managed inventory operations. In this role, you will serve as the primary operational link between external warehouse partners and our internal finance and supply chain teams. You will manage end-to-end inbound and outbound workflows, drive dispute and claims resolutions, handle intercompany inventory movements, and maintain strict inventory accuracy across all hub locations. Key Responsibilities Third-Party Logistics Management: Monitor daily operations across multiple third-party logistics (3PL) and vendor-managed inventory (VMI) partner portals to ensure smooth operational flow and adherence to service level agreements (SLAs). Order Execution (Inbound & Outbound): Direct and process all inbound shipments, customer fulfillments, transfers, and outbound orders across various external warehouse management systems (WMS). Claims & Discrepancy Resolution: Lead investigations and file formal claims through 3PL portals for damaged goods, shortages, overages, mis-ships, and transit errors; partner with carrier and warehouse teams to ensure timely credit recovery. Inventory Reconciliation: Conduct weekly inventory reconciliations between internal ERP records and 3PL hub inventory reports, partnering closely with the Accounting department to resolve discrepancies. Intercompany Transactions: Execute system transactions, inventory transfers, and billing reconciliations related to stock movements between company entities, hubs, and consignment locations. Continuous Improvement: Assist the logistics and operations teams with ad-hoc projects, system integrations, and audit support as business needs evolve. Qualifications Experience: 1-2 years of hands-on experience in supply chain, logistics operations, or inventory management, specifically working with 3PL providers and VMI models. Systems Proficiency: Direct experience navigating third-party logistics portals/WMS and enterprise ERP platforms (e.g., SAP, NetSuite, Microsoft Dynamics). Advanced proficiency in Microsoft Excel (VLOOKUP, XLOOKUP, Pivot Tables) is required for inventory reconciliation. Problem-Solving Skills: Proven track record of managing and resolving freight claims, shipping variances, and physical-to-book inventory discrepancies. Financial Acumen: Foundational understanding of inventory accounting, cost of goods, and intercompany transactional workflows. Communication: Strong cross-functional communication skills with the ability to hold external logistics vendors accountable while collaborating smoothly with internal accounting and supply chain stakeholders. Benefits & Compensation Comprehensive health, dental, and vision insurance 401(k) with company match Paid time off (PTO) and company-paid holidays Professional growth and supply chain certification support Pay: $24.00 - $28.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): Do you current or future need employer work visa sponsorship? Do you currently or in future need work visa sponsorship? Experience: VMI / 3PL Processing: 2 years (Preferred) Language: Mandarin (Required) Work Location: In person

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