Visitor Operations Associate

The Visitor Operations Associate is designed to support onsite operations during public visiting hours at the Museum. The ideal candidate can work independently, has strong communication and problem-solving skills, and can think strategically as it relates to both short-term and long-term planning. This person will support daily visitor activities and facilitate seamless interdepartmental communication. In this role, they will prioritize the visitor experience along with operational excellence in order to support staff workflows and organizational goals.  The schedule for the part time union role is: Wednesday, Thursday, Saturday.   This position reports to the Manager, Visitor Operations.  

Operational Support

• Support onsite tour operations. This includes but is not limited to daily coordination of tours, emergency response, safety of the buildings, and support of staff and visitors.  
• Work with the Visitor Operations Manager to ensure daily support and supervision of operations during public operating hours.

Daily Coordination

• Ensure timely start and end of K-12 group tours, addressing delays through effective communication with Visitor Engagement and Education teams.  
• Serve as liaison with Curatorial, Facilities, and Housekeeping teams to schedule maintenance activities during public operating hours
• Respond promptly and calmly to emergencies or urgent issues, coordinating responses with relevant departments and external agencies when needed (i.e. NYPD, FDNY). 
• Assist the Events, Visitor Center, and Public Programs teams as needed.

Communication and Reporting

• Provide clear, actionable daily updates to Operations, Curatorial, Facilities, Education and Visitor Engagement departments on building conditions, maintenance, and tour operations.
• File detailed incident and damage reports as needed, coordinating with Human Resources to ensure accuracy and thoroughness. Ensure appropriate follow-ups as needed.
• Ensure emergency and promotional supplies are adequately stocked and appropriately placed in all public spaces. 

Qualifications

• Experience and Skills
  1. 1-2 years in frontline customer service, retail, or education roles. 
  2. Effective communication and problem-solving abilities.
  3. Proven collaborative approach and accountability.
  4. Proven ability to work independently and stay on task 
• Physical Requirements
  1. Ability to stand for extended periods and navigate multiple flights of stairs.  
  2. Capacity to lift up to 25 pounds

How to Apply: 

Please submit the following via our career portal:

(1) Cover Letter. Please let us know why you are applying and would be a good fit for the position. 

(2) Your resume. Resumes without a cover letter will not be considered.