Vice President, Regional Operations - eCommerce Fulfillment and Light Manufacturing

Role Overview JOB DESCRIPTION The Vice President of Operations leads a large-scale ecommerce fulfillment, distribution, and light manufacturing operation across multiple US sites, reporting to the Chief Supply Chain & Manufacturing Officer. This is both a strategic and hands-on role. The VP sets multi-year direction, manages P&L impact, drives continuous improvement, optimizes network performance, partners with vendors and develops a strong leadership bench while staying close to daily execution, ensuring critical peak period performance, improving cost-to-serve and delivering reliable customer service. The ideal candidate brings experience in high-volume e-commerce and small-parcel fulfillment with the technical, analytical, and people-leadership capabilities needed to scale operations, strengthen process discipline, reduce costs, improve quality, and deliver superior customer experience. What You’ll Do Lead Regional Operations Own regional site performance across safety, quality, service, cost, productivity, inventory accuracy, and customer experience. Translate business growth objectives into scalable operating models, staffing plans, facility strategies, process standards, and performance systems. Build short-, mid-, and long-term operating plans that align capacity, labor, systems, automation, service levels, customer promise, and cost structure. Oversee and develop Site Operations, Engineering, Safety, and Operational Excellence leaders. Drive E-commerce Fulfillment, and Small-Parcel Performance Lead high-volume ecommerce fulfillment including order flow, pick-pack-ship, sortation, returns, exception management, and on time ship and customer service performance Improve order cycle time, dock-to-stock performance, units per labor hour, cost per order, cost per shipment, inventory accuracy, damage rates, returns handling, and carrier performance. Partner with Transportation, Customer Experience, Merchandising, Planning, Finance, IT, and external providers to ensure fulfillment performance supports customer expectations and business growth. Own peak readiness: capacity planning, labor modeling, inventory positioning, contingency planning and disciplined execution. Manage parcel carrier, 3PL, packaging, automation and maintenance vendor relationships. Scale Light Manufacturing and Technical Operations Lead light manufacturing and personalization across Softline and Hardlines merchandise, including packaging, quality control, production planning, and value-added services. Apply engineering, Lean, Six Sigma, and process design principles to improve flow, reduce variation, eliminate waste, and increase repeatability. Partner with Engineering and Facilities on layout, material flow, equipment reliability, ergonomics, automation readiness, and capital projects. Evaluate and implement new technologies, equipment, systems, and automation that improve speed, quality, labor efficiency, and scalability. Build Operational Excellence Lead an operating system grounded in Lean, Six Sigma, standard work, visual management, root cause problem-solving, daily management, and disciplined KPI review. Establish scorecards across safety, quality, delivery, cost, people, inventory, and customer outcomes. Sponsor major transformation initiatives including facility redesign, WMOS/ERP implementation, automation deployment, systems integration, process standardization, and network optimization. Create a culture of operational discipline where leaders use data, facts, and root cause analysis to solve problems, improve performance, and sustain results. Own Financial and Strategic Performance Own operating budgets, labor plans, productivity commitments and cost improvement plans. Manage P&L-impacting decisions across labor, supplies, freight, parcel, packaging, maintenance, inventory accuracy, quality defects, and vendor spend. Build business cases for capital investments, automation, facility changes, technology upgrades, outsourcing, insourcing, and ne…

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