Vice President, Pharmacy of Fulfillment & Engineering
OptumOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together. The VP of Pharmacy Fulfillment is responsible for pharmacy operations including oversight for the Home Delivery, Specialty, PharmScript, and multidose pharmacy operations and teams, partnering closely with the various COE and business partners. This position is responsible for working with the organization to strategically and tactically develop, align, and execute fulfillment and distribution operations to meet business demand and improve patient/customer experience. This position will provide strategic direction and leadership for multiple pharmacy fulfillment centers and field operations, apply accountability standards based on key metrics, implement change to continuously improve performance and increase workflow efficiencies, and be accountable for delivering on performance and financial objectives. This position will provide coaching, mentoring and support in the development of staff and recognize individual and team success. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: Partner with senior leadership to shape operational, business, and financial objectives for pharmacy operations aligned to existing and evolving growth plans Lead regular business reviews with field leaders to assess performance, identify risks, and align actions to business and financial objectives Own operating budget performance, productivity outcomes, labor efficiency, cost per script/order, capacity planning, and expense management across the pharmacy fulfillment network. Partner with Finance to establish forecasts, savings commitments, business cases, investment priorities, and performance recovery plans tied to operational, service, quality, and growth objectives. Evaluate and decide operational trade-offs across service, cost, quality, compliance, automation, labor, and growth to deliver sustainable network performance. Engage onsite pharmacy leadership, Process Engineering, Supply Chain, Automation, and Quality teams to establish problem-solving routines, remove barriers, and advance continuous improvement Partner with the Quality Team to strengthen quality and safety programs/processes so quality standards are achieved, employee safety expectations are clear, and adherence is reinforced across operations Reinforce adherence to regulatory and compliance requirements through regular process review, inspection readiness, audit follow-up, and operational accountability routines Collaborate across Home Delivery and Specialty organizations to prioritize and implement operational enhancements that improve member experience and Net Promoter Score Partner with the Supply Chain organization to align in-stock and inventory positioning, fulfillment, logistics, shipping, and carrier/vendor capabilities and performance with operational demand and service expectations Build leadership capability and team practices that set high standards of operations and performance, engage and inspire others to perform at their best, and rigorously identify and develop key individuals with the critical capabilities needed by the organization Strengthen inventory control governance and operating ro…